Clinical Support Specialist

OrthoVirginia•Westchester, IL

About The Position

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care.

Requirements

Proficient computer and typing skills.
Knowledge in general medical terminology, orthopedic conditions and treatments, and clinical workflows unique to an independent musculoskeletal practice.
Organizational skills with focus on tracking end user performance and improving workflows with use of the EMR.
Skill in establishing and maintaining effective working relationships with physicians, physician assistants, nurse practitioners, physical therapists, occupational therapists, office managers, and clinical staff.
Ability to communicate effectively, both verbally and in writing.
Ability to work in a fast-paced environment
Ability to provide reliable transportation.

Responsibilities

Job training for new team members, utilizing standard workflows as developed through clinical operations.
Gain a detailed understanding of Epic to maximize the benefits of the electronic health record (EHR) for workflows in the department.
Assist in rolling out standard workflows as developed.
Monitor end user workflows to identify trends in efficiency with use of Epic
Report technical or end user issues to the analyst team using the ServiceNow helpdesk ticketing system.
Assist analyst team with resolving end user reported issues by providing onsite outreach.
Recommend enhancements to end user workflows.
Serve as a resource for staff using Epic applications and workflows in their assigned support areas by being approachable and available.
Assist with scheduling and setting up workspace for Epic training courses for staff within assigned region.
Assist with ongoing individual staff training sessions.
Serve as a project advocate to generate enthusiasm and excitement for the change.
Perform additional responsibilities as assigned.