Clinical Support Specialist Scheduler

WESTERN RESERVE AREA AGENCY ON AGING • Cleveland, OH

3d • $19 - $22

About The Position

The Clinical Support Specialist Scheduler is a supportive role that involves processing and scheduling assessment requests for various State of Ohio Medicaid Waiver programs. Additional duties may be assigned including processing Medicaid applications, obtaining physicians orders, facilitating referrals and enrollments for agency-administered programs, responding to department inquiries and other duties that support the goals and mission of the Western Reserve Area Agency on Aging and the ADRC Department.

Requirements

• High School diploma with at least two year's experience in a fast-paced office setting providing high quality customer service.
• Basic knowledge of major chronic illnesses, disease processes, normal aging, and medical terminology.
• Excellent verbal and written interviewing skills.
• Ability to communicate in a collaborative, effective manner with others to establish and maintain good working relationships.
• Must be detail oriented, and can prioritize job duties, multi-task, and complete assignments within deadlines so that Agency and consumer goals are met.
• Ability to portray a positive attitude and demonstrate commitment to the mission of the Agency.
• Intermediate computer skills including Microsoft Office applications, particularly Xcel and Outlook.
• Ability to record information in an accurate, timely manner and meet each program’s time frames.
• Ability to use and will be trained in the Ohio Department of Aging and Ohio Department of Medicaid IT systems
• Must have excellent customer service skills.

Nice To Haves

• Preference given to associate's degree or Community Health Worker with experience in medical/insurance or human service fields.

Responsibilities

• Contact individuals to schedule and/or reschedule in-person and telephonic assessments using the Skedulo platform.
• Process requests and applications for Medicaid Waiver programs and Nursing Facility (NF) Placements.
• Facilitate and process referrals, approvals, enrollments, and denials for WRAAA administered programs.
• Monitor, communicate and advocate for consumers who are pending enrollment or NF placement, and documents in the appropriate system.
• Monitors department and/or unit specific email and voicemail and respond to all inquiries within 24 hours.
• Provide coverage and/or assistance to other Clinical Support Specialists and perform other duties as assigned by the supervisor.
• Assist Supervisors with monitoring and managing reports including self-reporting of required productivity.
• Meet requirements for timely and accurate documentation completion.
• Advocate on behalf of consumers and/or caregivers to assist individuals in securing Medicaid and appropriate services and care settings in collaboration with providers of service.
• Collaborates with stakeholders as needed to meet consumer and Agency goals.
• Support WRAAA mission, vision and strategic plan goals, and management decisions.
• Maintains individual’s confidentiality according to Agency policy.
• Participates in trainings, meetings, services, and continuing education opportunities.
• Participate in department and agency initiatives for the purpose of improving quality, efficiency, and positive stakeholder interactions.
• All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts.

Benefits

• A Competitive Salary
• A generous six-week PTO program with thirteen paid holidays
• A $ 750.00 investment in professional development through a substantial, annual training funds allotment
• A 401K program with a company match
• Medical, Dental, Vision Benefits options
• 72.5 cents per Mileage reimbursement
• Free parking and so much more…

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED