Clinical Support Representative

STERIS•Jacksonville, FL

1d•$70,000 - $75,000

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary As a Clinical Support Representative at STERIS, you will assist Account Managers by supporting Customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment. This position will support the Jacksonville, Florida territory. What you will do as a Clinical Support Representative Assist Account Managers by supporting Customer facing activities including support of projects and installations within the territory. Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions. Understand and effectively present technical literature and how it applies to solving the Customer needs. Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration. Act as a liaison between Service and Sales at the time of installation. Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing. Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians. Maintain knowledge for each account’s history, contacts, and current and long-term purchase plans for designated products. Identify and recognize key business opportunities and trends to appropriate team member. Record Customer feedback and complaint information through the proper quality processes and channels. Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

Requirements

Associate’s degree
2 years of successful medical device sales or B2B sales or clinical hospital experience
Ability to travel overnight up to 40%
Must be able to be compliant with hospital/customer credentialing requirements

Nice To Haves

Bachelor’s degree
2 years of experience in Operating Room Integration or Sterile Processing Department
Experience supporting functions such as Clinical Engineering or hospital IT
Experience in B2B sales
Experience in audio visual communications

Responsibilities

Assist Account Managers by supporting Customer facing activities including support of projects and installations within the territory.
Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
Understand and effectively present technical literature and how it applies to solving the Customer needs.
Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
Act as a liaison between Service and Sales at the time of installation.
Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
Maintain knowledge for each account’s history, contacts, and current and long-term purchase plans for designated products.
Identify and recognize key business opportunities and trends to appropriate team member.
Record Customer feedback and complaint information through the proper quality processes and channels.
Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.