Clinical Support Rep
About The Position
The Clinical Support Representative consistently anticipates and meets the needs of patients, LLUH staff, and the public in general. This role involves following established guidelines to receive and answer patient questions, comments or complaints. The representative obtains patient demographic, insurance and guarantor information required for quick registration, schedules patients' appointments, and enters data into LLUMC electronic systems to ensure complete and accurate accounts. The position also requires using knowledge of PACS or OncoChart to accurately match images or documents from other facilities to LLU patients and relying on previous X-Ray knowledge to answer and/or transfer non-medical questions to the appropriate medical staff. The mission of Loma Linda University Health is to continue the teaching and healing ministry of Jesus Christ, with core values including compassion, excellence, humility, integrity, justice, teamwork, and wholeness. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.
Requirements
- High School Diploma or GED Required
- Minimum two years of Customer Service or related experience
- Knowledge of Radiology Operations or Radiation Therapy Operations & X-ray types/procedures
- Able to keyboard 25 wpm
- Able to read
- Able to write legibly
- Able to speak in English with professional quality
- Able to use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint)
- Able to operate/troubleshoot basic office equipment required for the position
- Able to relate and communicate positively, effectively, and professionally with others
- Able to work calmly and respond courteously when under pressure
- Able to collaborate and accept direction
- Able to communicate effectively in English in person, in writing, and on the telephone
- Able to think critically
- Able to manage multiple assignments effectively
- Able to organize and prioritize workload
- Able to work well under pressure
- Able to problem solve
- Able to recall information with accuracy
- Able to pay close attention to detail
- Able to work independently with minimal supervision
- Able to distinguish colors as necessary
- Able to hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace
- Able to see adequately to read computer screens, and written documents necessary to the position
Nice To Haves
- Experience in healthcare setting
- Medical Terminology or related experience
Responsibilities
- Consistently anticipates and meets the needs of patients, LLUH staff, and the public in general
- Follows established guidelines to receive and answer patient questions, comments or complaints
- Obtains patient demographic, insurance and guarantor information required for quick registration
- Schedules patients' appointments and enters data into LLUMC electronic systems, ensuring that complete and accurate accounts are produced
- Uses knowledge of PACS or OncoChart to accurately match images or documents from other facilities to LLU patients
- Relies on previous X-Ray knowledge to answer and/or transfer non-medical questions to the appropriate medical staff
- Performs other duties as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
