Clinical Support Coordinator

Hospice Of San Joaquin•Stockton, CA

About The Position

Hospice of San Joaquin is the oldest not-for-profit hospice of 45 years in the county. We serve all of San Joaquin and Stanislaus Counties. We are committed to continuing to be the leader in ensuring the quality of the journey, from a serious illness to the end of life, and to honor our mission by honoring life by ensuring patients and their Caregivers are the focus of everything we do. We seek a Dynamic, self-motivated Clinical Support Coordinator who thrives in a fast-paced environment and supports our mission . Responsible for the coordination and delivery of clinical care to patients and families in the HSJ service areas in accordance with Federal and State standards and laws. Schedules the assignments of the assigned staff. Under the direction of the CCO, DHCS, the Clinical Support Coordinator will handle phone calls from assigned staff. Assist with care coordination as requested to back up the Team Lead and triage needs appropriately. The Clinical Support Coordinator is responsible for ensuring the compliance of patient visit schedules, quality assurance activities, and coordination of care in the absence of the assigned staff. Coordination of Services: Responsible for staff work schedules, including approval of PTO Overtime, and adjusted work schedules to meet patient care needs. Monitors time and attendance of assigned staff and addresses areas of concern as appropriate. Assist with employee performance improvement activities for assigned staff. Collaborates with the DHCS and TL to ensure tracer visits are completed on time and in accordance with agency standards. Provide input to TL of assigned staff, Annual Performance Evaluations. Responsible for the productivity of assigned staff while maintaining productivity levels that are within the NHPCO standards, while meeting patient needs and maintaining patient safety. Assists with Medline supply approvals. Monitor daily visits of field staff. Triage calls from patients, families, and vendors. Updates staff on changes to policies and procedures as directed by CCO. Manage staffing needs with contracted agencies. Physician Certification F2F, and Recertification and Compliance monitoring. Maintains up-to-date patient records Provides support to families at the time of the patient's death with coordination of services. Works with pharmacy, therapists, DME suppliers, and other health care providers in the absence of the case manager to ensure coordination of patient care. Remains knowledgeable about Federal Medicare, state licensure requirement and Joint Commission standards to ensure compliance with regulations that govern admissions and Hospice care. Demonstrates good rapport and cooperative working relationships with staff, patients, physicians, and community agencies.

Requirements

PRE-EMPLOYMENT REQUIREMENTS: Health Screening TB Screening Pre-Employment Physical and Drug Screening Hepatitis B Series offered Background Check Reference Check Immunization Records, including TB screening
Possess reliable transportation, which may be used in the course of work, and have a valid California driver’s license with an acceptable DMV driving record.
Proof of auto insurance and current auto registration.
EDUCATION AND/OR EXPERIENCE: Current LVN or RN License in CA
2 years or more of home care or Hospice experience preferred and/or management experience in the last 5 years
Strong computer literacy
Data entry and management
Strong organizational, communication, and multitasking skills
Able to maintain confidentiality and comply with HIPAA regulations
Ability to make independent clinical decisions
Ability to set priorities, organize, and work independently.
Ability to learn and assimilate the Netsmart computer software program.
Ability to communicate effectively verbally and in writing.
Understanding and knowledge of Hospice care and being committed to the philosophy and goals.
Ability to set priorities, organze and work independently.

Responsibilities

Responsible for the coordination and delivery of clinical care to patients and families in the HSJ service areas in accordance with Federal and State standards and laws.
Schedules the assignments of the assigned staff.
Under the direction of the CCO, DHCS, the Clinical Support Coordinator will handle phone calls from assigned staff.
Assist with care coordination as requested to back up the Team Lead and triage needs appropriately.
Responsible for ensuring the compliance of patient visit schedules, quality assurance activities, and coordination of care in the absence of the assigned staff.
Responsible for staff work schedules, including approval of PTO Overtime, and adjusted work schedules to meet patient care needs.
Monitors time and attendance of assigned staff and addresses areas of concern as appropriate.
Assist with employee performance improvement activities for assigned staff.
Collaborates with the DHCS and TL to ensure tracer visits are completed on time and in accordance with agency standards.
Provide input to TL of assigned staff, Annual Performance Evaluations.
Responsible for the productivity of assigned staff while maintaining productivity levels that are within the NHPCO standards, while meeting patient needs and maintaining patient safety.
Assists with Medline supply approvals.
Monitor daily visits of field staff.
Triage calls from patients, families, and vendors.
Updates staff on changes to policies and procedures as directed by CCO.
Manage staffing needs with contracted agencies.
Physician Certification F2F, and Recertification and Compliance monitoring.
Maintains up-to-date patient records
Provides support to families at the time of the patient's death with coordination of services.
Works with pharmacy, therapists, DME suppliers, and other health care providers in the absence of the case manager to ensure coordination of patient care.
Remains knowledgeable about Federal Medicare, state licensure requirement and Joint Commission standards to ensure compliance with regulations that govern admissions and Hospice care.
Demonstrates good rapport and cooperative working relationships with staff, patients, physicians, and community agencies.
Provides direction to staff in a clear, supportive, and firm manner

Benefits

Competitive hospice industry compensation
Benefits package with multiple plan offerings and generous employer contribution
401(k) Retirement plan with employer match
AFLAC insurance plans
Flexible Spending Account (FSA)
Fitness Center membership discount
Employee Assistance Programs (ESP)
Supportive work culture which encourages work-life balance
Paid Time Off (PTO)
Monthly mileage reimbursement
Employee Referral Program