Clinical Support Associate - Durham, NC

TransMedics, Inc.•Durham, NC

23h•Onsite

About The Position

The Clinical Support Specialist plays a vital role in supporting the TransMedics Organ Care System (OCS) program. Following extensive training, this position provides clinical and operational support to ensure the safe maintenance, optimization, and transport of donor organs for transplantation. The role requires travel to transplant centers and operational hubs, supporting OCS Specialists and ensuring consistent adherence to TransMedics protocols, policies, and quality standards. TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients’ lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health. TransMedics Group, Inc. (TMDX) is a commercial-stage medical technology company transforming organ transplant therapy for end-stage organ failure patients across multiple disease states. We developed the Organ Care System, or the OCS™, to replace a decades-old standard of care that we believe is significantly limiting access to life-saving transplant therapy for hundreds of thousands of patients worldwide. Our innovative OCS technology replicates many aspects of the organ’s natural living and functioning environment outside of the human body. As such, the OCS represents a paradigm shift that transforms organ preservation for transplantation from a static state to a dynamic environment that enables new capabilities, including organ optimization and assessment. In concert with our OCS technology platform and OCS Connect™ app, which enables TransMedics and transplant clinicians to efficiently track, coordinate & communicate resource logistics for donor organs procured and maintained on OCS™, TMDX launched its National OCS™ Program (NOP) in 2022: 16 regional hubs across the U.S. staffed by a dispersed workforce of experienced, on-staff OCS Perfusion Specialists & Cardiothoracic and Abdominal Donor Procurement Surgeons. These resources are mobilized on-demand via our own dedicated ground & aviation transportation logistics network, to retrieve and deliver allocated donor organs from anywhere in the U.S. – aiding U.S. Transplant Centers in bidding farewell to the time & distance limitations of cold storage & expand the pool of viable donor organs for their transplant recipients.

Requirements

AS - Clinical Science is a must /Certified EMT/Perfusion Assistant must have experience in high critical care settings, ED, ICU, OR, or Critical Care Transport
Strong organizational, problem-solving, and critical-thinking skills.
Excellent interpersonal and communication skills with the ability to collaborate effectively across teams.
Ability to perform calmly and professionally in high-pressure clinical environments.
Flexibility to work nights, weekends, and holidays as needed.
Demonstrated adaptability, dependability, and a proactive attitude toward achieving company goals.

Nice To Haves

BS - Clinical Science preferred /Certified EMT/Perfusion Assistant
Must have experience in high critical care settings, ED, ICU, OR, or Critical Care Transport

Responsibilities

Travel to transplant centers (primarily local or regional but may vary) to provide coverage and relief to OCS Specialists on extended cases.
Maintain and optimize procured organs on the OCS in accordance with TransMedics’ clinical protocols.
Operate the OCS console and perform technical tasks including: Organ assessment and monitoring, Blood sampling and i-STAT operation, Medication administration to the OCS module, Gas tank exchange, Final organ flush and facilitation of organ transfer off the OCS.
Communicate effectively with internal and external clinical teams throughout all stages of transport and support.
Dispose of used OCS modules, clean and prepare OCS consoles for subsequent cases.
Return OCS consoles to the hub and complete all post-case documentation accurately and promptly.
Participate in hub operations as requested, including receiving deliveries and supporting logistics.
Participate in on-call rotation for approximately fifteen 24-hour shifts per month (including holidays and weekends).
Once assigned to a case, remain available to support operations for a minimum of 16 hours before rest.
Perform additional TransMedics duties as assigned.

Benefits

Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
Dental
Vision
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Short Term Disability
Long Term Disability
401K Plan
Pet insurance
Employee Stock Purchase Plan
Bonuses
Equity
Comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and wellness resources)