Clinical Support Assistant - Restorative Pain York

Wellspan Health•York, PA

31d

About The Position

Works as a member of the patient care delivery team, and as designated per established policies and procedures, assumes primary responsibilities for technical, multi-skilled direct and indirect patient care activities. Necessitates significant contact with all clinical and clerical staff, physicians and Advanced Practice Providers, patients and families warranting a high degree of interpersonal and customer service skills that promote a caring and healing environment.

Requirements

Minimum Education: High School Diploma or GED
Required Work Experience: Less than 1 year Relevant experience.
Required Licenses: Basic Life Support Upon Hire

Nice To Haves

Certified Nurse Aide Upon Hire Preferred

Responsibilities

Obtains and documents reason for visit, patient vital signs, including temperature, blood pressure, pulse, respirations, pulse oximetry, height and weight.
Prepares patient for visit and/or procedure by assuring the patient is undressed and appropriately gowned.
Assists providers with examinations; can serve as a chaperone for exams of a personal nature.
Performs Point-of-Care (POC) testing which may include blood glucose, hemoccult and specific gravity testing. Performs quality control and maintains related records.
Collects specimens as directed using appropriate or specified equipment for collecting and handling specimens such as fingerstick blood glucose, urine dipstick and culture, urine pregnancy test, and hemoccult testing.
Performs EKG's and communicates results to providers.
Performs data entry of POC lab results into the patient's chart.
Assists with safely transporting patients via wheelchair when necessary.
Ensures all patient care areas are adequately stocked with unexpired supplies. Notifies supervisor when reorder points are reached.
Adheres to the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Possess the knowledge to keep patients safe in all areas of the patient care setting.
Maintains a visible presence in the clinical area in between tasks.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility.
Assist with clinical care team in basket messages EXCEPT abnormal results, prescription renewals and clinical advice
Schedule appointments
Schedule urgent studies and referrals
Completion of patient forms
Monitor and assist with processing forms, faxes, paperwork of the clinical care team
Answer team line, emergency line, doctor line and back door line from MCC (if applicable)
Demonstrates knowledge of the principles of growth and development over the lifespan of the assigned patient population.
Demonstrates a commitment to patient, visitor, and staff by complying with all applicable safety regulations.
Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
Maintains cleanliness of work areas as required.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Performs other related duties as identified.
Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.