Clinical Supervisor

Georgia Eye Partners•Johns Creek, GA

About The Position

The Clinical Manager provides oversight of the clinical activity within the practice and handles the training of current and new technicians on exam skills, diagnostic equipment, and new clinical procedures and policies. Efficiently directs the workflow of technicians to ensure smooth patient flow. The Clinical Manager provides leadership, has excellent problem-solving skills, and is knowledgeable of applicable laws, regulations, and standards by JCAHPO and other regulatory agencies.

Requirements

High School Diploma required, advanced degree preferred, JCAHPO certification required
COT minimum; minimum 5 years
Minimum of 5 years of progressively responsible operations experience in a clinical healthcare environment required
Ability to travel via car, plane, or bus as needed, up to 50% of the time

Nice To Haves

5 years Ophthalmology experience preferred
Experience conducting or developing training program(s) preferred
Proven ability to educate and train clinical staff

Responsibilities

Develop a scalable training strategy to promote skill and service excellence for ophthalmic technicians
Implement the full training cycle: analysis, design, development, implementation, and evaluation using educational principles and training methods or activities such as tech-based learning, simulations, mentoring, on-the-job training, and case studies. Ensuring all training adheres to JCAHPO standards.
Complete annual/bi-annual skills competencies for all active ophthalmic technicians, senior technicians, lead technicians, and any other clinical staff roles
Provide training on all new and current diagnostic equipment
Organize, schedule, and conduct training curriculum for new hire onboarding, re-training of existing staff, the roll out of new initiatives and the use of technology to support workflow and initiatives, EMR, and practice management systems
Maintains and updates a library of training curricula and materials
Provide hands-on, on-the-job training within the clinical setting
Develop needs-based training goals and objectives
Assess instructional effectiveness and impact of training on employees
Implements traditional and modern job training methods and techniques to coordinate multiple training events in a corporate or community-based setting for affiliates
Aid with patient flow, diagnostic testing, and technician exam components as needed
Work with providers to develop a manual of protocols for each provider and keep manuals updated as new providers join the organization or needs to be updated
Responsible for onboarding of new clinical hires, with focus on skills that may need refining
Conducts new hire 90 day and annual performance reviews for clinical staff
Responsible for the disciplinary actions and terminations of employees in conjunction with Human Resources
Maintain staff training records: audit training records to ensure all evidence of training, certifications, licenses, and credentials are current
Build a team of trainers and other support staff to support training initiatives
Adhere to established timeframes for employee training and onboarding procedures in partnership with Human Resources and leadership