Clinical Supervisor (Steelton Family Care)

HAMILTON HEALTH CENTER INC•Steelton, PA

About The Position

The Clinical Supervisor is responsible for providing day-to-day operational and administrative oversight of clinic staff to ensure efficient clinic operations, regulatory compliance, and high-quality patient-centered care. This position is expected to function approximately 50% in the clinic in either clerical, clinical, or a combination of both, and 50% in administrative responsibilities as directed by the Clinical Manager. The role works collaboratively with clinic leadership, providers, and support staff to maintain workflow efficiency, staff performance, and patient satisfaction.

Requirements

High School Diploma or GED required
Minimum of two (2) years of experience in a healthcare or medical office setting
Minimum of one (1) year of supervisory or lead experience

Nice To Haves

Certification as a Medical Assistant, EFDA, or other relevant clinical credential preferred
CPR / First Aid certification preferred
Experience working in an FQHC or similar clinical environment
Knowledge of Joint Commission regulations
Strong organizational, communication, and interpersonal skills
Bilingual skills (Spanish, Nepali, or French preferred)

Responsibilities

Supervise, support, and coordinate daily activities of assigned clinical and administrative staff
Assign work, manage staffing schedules, and ensure appropriate coverage for clinic operations
Monitor attendance, timekeeping, and payroll-related practices; address deviations as needed
Assist with onboarding, training, coaching, and performance management of staff
Ensure compliance with Hamilton Health Center policies, procedures, and regulatory standards, including Joint Commission requirements
Serve as a point of contact for patient concerns and operational issues; collaborate with providers and leadership to resolve matters
Maintain clinic documentation, office files, and administrative records in accordance with policy
Coordinate referrals, prior authorizations, follow-ups, and oversight of abnormal results to ensure continuity of care
Support inventory management, supply ordering, and facility needs in coordination with leadership
Participate in hiring recommendations, performance evaluations, and staff development initiatives
Attend meetings, prepare reports as needed, and facilitate regular staff communication
Perform miscellaneous job-related duties within the general scope of the position as assigned