Clinical Supervisor

Deciphex•Naperville, IL

21d•Hybrid

About The Position

This role is to assist with overseeing the day to day operations and management of the digital laboratory to ensure high-quality digital slide production, technical expertise in anatomic pathology workflows, ensure turn around times and regulatory standards are upheld at all times. The supervisor provides technical expertise, staff leadership, and process optimization to support clinical, research, and pharmaceutical digital and anatomic pathology initiatives.

Requirements

Bachelor’s Degree in Pathology, Laboratory Technology, Healthcare Administration, or related field of study.
ASCP certification (HT, HTL, CT, PA, or related) strongly preferred.
Experience with LIS systems is an advantage.
Familiarity with digital pathology systems and image management tools.
Experience with medical billing, CPT/ICD coding, and revenue cycle processes in pathology.
Demonstrated leadership skills and/or people management skills/qualification
Strong communication skills
Basic IT troubleshooting experience
Experience working with an electronic documentation system
Organized and diligent with activities
High attention to detail and accuracy
Motivated and independent worker
Good customer service skills and ability to work with various groups (internal and external customer base)
Experience with GLP regulations or software
Good time keeping skills and ability to meet timelines
Proactive with improving document control and training process
You will have shown leadership skills in previous positions and are keen to develop these skills further by owning your role from end to end.
You bring a sense of urgency to the work that you do and are able to execute on tasks by using your initiative
You enjoy innovating and bringing new ideas to the table
You like to have autonomy in your role and the independence to manage your own time and workload.
You are highly collaborative and enjoy working with lots of different teams and people
You thrive in a fast paced environment and can manage changing priorities.
You have great written and oral English language skills
Willing to learn and be proactive in developing skills & experience

Responsibilities

Supervise daily digital pathology operations, including whole slide imaging (WSI), image ingestion, data transfer, image upload and archiving.
Maintain and troubleshoot digital pathology hardware and software including maintenance and calibration(e.g., scanners, image viewers, automation).
Supervise the implementation and validation of new equipment.
Receive, accession, scan and digitize all stained slides and upload in preparation for pathologist review and reporting.
Perform and oversee quality control on scanned images (focus, color accuracy, tissue completeness).
Review and audit transcription data for accuracy, consistency and adherence to quality standards.
Manage slide scanning queues, turnaround times, and throughput requirements.
Oversee the daily logistics operations, including receiving, storage, packing, shipping, and transportation.
Monitor inventory levels and assist with cycle counts, stock rotation, and reconciliation.
Ensure all logistics operations meet quality, safety, and regulatory requirements (e.g., OSHA, ISO standards).
Respond to incoming calls, voicemails, and email tickets requesting assistance with the technology platform
Basic troubleshooting of customer support problems
Track and document technical problems
Escalate technical issues to other team members when appropriate
Ensure accurate capture of pathology services for billing including pathology reporting, special stains, IHC, molecular tests, consultation services and digital pathology charges.
Collaborate with coding and billing teams to verify correct CPT/ICD coding and documentation.
Ensure turnaround times and KPIs are adhered to at all times
Develop, implement, and monitor SOPs for pathology processes.
Ensure adherence to regulatory standards (e.g., CLIA, CAP, GxP, OHSA, HIPAA as applicable) and maintain patient records in accordance with all data protection protocols.
Identify process bottlenecks and implement improvements to increase efficiency, accuracy, and throughput.
Track and resolve QC issues; maintain documentation for audits and inspections.
Ensure version control, data integrity, and secure handling of digital pathology datasets.
Mentor team members to ensure high productivity and adherence to standards.
Analyze workflow bottlenecks and implement improvements to enhance efficiency and reliability.
Create staffing schedules and manage staffing levels and workload distribution to ensure effective operations and adequate coverage during people workloads.
Orient and train employees, verifies their competency, and identifies opportunities for skill development through teaching and continuing education programs.
Collaborate with cross functional teams to optimize system performance and interoperability.
Assist with out of office hours support when required
Assist with Research Pathology technical support as required
Act as Responsible Person/Supervisor in absence of Manager
Delegation of lab tasks as assigned by Manager/in the absence of Manager
GLP and other regulatory responsibilities (S.O / D.A.)
Principal Investigator for Good Lab Practices
Dedicated support for other functional roles
Comply with applicable health and safety requirements

Benefits

A true sense of meaning in your work by contributing to better patient outcomes.
The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment with.
A chance to work on exciting and challenging unique projects.
Regular performance feedback and significant career growth opportunities.
Competitive salary.
Competitive annual leave with an additional paid Christmas holiday.
A highly collaborative and supportive multi cultural team.

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