Clinical Supervisor

National Counseling Group • Lynchburg, VA

264d • $61,449 - $64,981

About The Position

National Counseling Group (NCG), an ncgCARE partner, is the premier provider of behavioral health services in Virginia, specializing in community-based counseling, crisis stabilization, mental health skill-building, school-based treatment, and outpatient counseling. With over 30 offices across the state, our mission is to improve lives—not just for those we serve, but also for our dedicated team of professionals. We offer employees quality benefits, advancement opportunities, professional development, and a supportive team-oriented culture. We are seeking a full-time Clinical Supervisor to lead and support a team of behavioral health professionals using the CARE Model of Supervision. Reporting to the local Operations Director, this Tier 1 leadership role is accountable for enhancing the staff experience, ensuring clinical quality, and delivering exceptional customer service. The Clinical Supervisor will manage clinical operations, oversee staff performance, and maintain community partnerships to promote satisfaction and access to services.

Requirements

• Master's degree in Counseling or a related field.
• Associate license, supervisee status, or full license in the state of Virginia.
• Minimum of 3 years in a related field.
• Access to a working car and valid driver's license.
• Daily travel: Up to 25%.

Responsibilities

• Oversee case assignments for team members and monitor caseload utilization.
• Provide clinical consultation for crisis situations and support team members in developing effective strategies.
• Review clinical documentation and approve as needed to ensure quality and compliance.
• Conduct routine check-ins with individuals and families at intake and quarterly to ensure satisfaction with services.
• Facilitate professional development by supporting staff use of electronic systems (EHR, HRIS, LMS).
• Engage with community stakeholders and referral sources to build and maintain strong partnerships.
• Attend court hearings or client-related community meetings as necessary.
• Participate in service recovery activities, addressing complaints and grievances to ensure resolution.
• Conduct initial assessments when no clinical assessor is available.
• Make introductory contact with clients within 15 days of the first session and with referring professionals within 30 days.
• Provide crisis monitoring and track aftercare reviews for individuals in need.
• Actively support staff during crisis intervention situations.

Benefits

• Health, dental, and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Company-paid basic life insurance.
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability).
• Optional 401(k) retirement plan.
• Paid time off, including vacation, holidays, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Master's degree