Clinical Supervisor Orthopedics Urology

UnitedHealth Group • Cortlandt Manor, NY

208d • $58,800 - $105,000 • Onsite

About The Position

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. The Clinical Operations Supervisor is responsible for the clinical operations in the departments to ensure that quality of care and excellent customer service are delivered to our patients.

Requirements

• 2+ years of experience in a medical practice environment

Nice To Haves

• LPN or Registered Nurse with NY license in good standing
• 2+ years of experience in a leadership role
• Proficiency with using computers and computer programs
• Knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc.
• Familiarity with electronic medical records

Responsibilities

• Oversees the clinical staff and/or non-clinical staff within clinical operations including training, mentoring, and counseling
• Ensures quality Customer Service is provided to the patients and visitors courteously and promptly by staff
• Effectively communicates both Group and Department-specific information to staff for patient education (i.e., hours, insurance plans etc.)
• Improves quality of care by performing and reviewing competencies and implementing appropriate action plans as needed to bring staff to standards of care
• Works with staff to ensure the workflows are being maintained, patient flow is efficient, and quality of care is delivered
• Ensures employees are aiding and supporting to the providers by preparing equipment, stocking rooms, addressing patient concerns, and delivering clear and concise documentation of patient messages
• Develops and implements policies and workflows to meet the daily needs of the practice to increase patient satisfaction, decrease errors and improve quality of care

Benefits

• Excellent compensation
• PTO
• Paid holidays
• Annual reviews/merit increases
• Tuition reimbursement
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities