Clinical Staff

STERLING MEDICAL LLC-posted 6 days ago
Full-time • Entry Level
Onsite
11-50 employees
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Sterling Medical is looking for the clinical staff member who will be able to effectively communicate and demonstrate Sterling Medical's vision for their patients, members and investors. This vision consists of a concierge approach of bringing the patient and the provider closer together and eliminating the frustrations that occur frequently within healthcare organizations. The clinical staff member has a crucial role to help facilitate the patient experience into one where they are taken care of in a professional manner and their cares and concerns have been addressed. JOB OVERVIEW: Sterling Medical uses strong multitasking clinical staff who are capable of delivering quality care to a multitude of patients with diverse conditions and illnesses. The clinical staff provides direct and indirect professional patient care in the urgent care setting that reflects initiative, flexibility, and responsibility indicative of professional practice under the supervision of the onsite provider.

  • Provides direct and indirect patient care in the clinic setting.
  • Communicates with providers/nurse manager/co-workers as appropriate, about changes in patient’s clinical condition including results of diagnostic evaluation and changes in patient condition or symptomatology.
  • Responds quickly and accurately to changes in condition or response to treatment
  • May also have inventory/ordering responsibilities in addition to clinical responsibilities, and will be expected to cross train in additional areas of clinic responsibilities including laboratory rapid assays, reception and radiographic studies.
  • Work under direct supervision of MD, PA-C or NP to provide excellent patient care to all clients that come to Urgent Care.
  • Is able to perform a head-to-toe assessment on all patients and performs reassessments as per policy. This includes: pediatric, geriatric, the general patient population, and medical screening exams.
  • Adequately assessed and reassesses pain. Utilizes appropriate pain management techniques.
  • Educates the patient and family regarding pain management.
  • Revises plan of care as indicated by the patient’s response to treatment.
  • Performs waived testing (point-of-care testing) per clinical laboratory in a timely manner.
  • Performs all quality control testing for lab equipment. Maintains records according to CLIA regulations.
  • Is able to interpret results of waived tests accurately, taking appropriate action on waived tests results.
  • Performs patient care responsibilities considering needs specific to the standard of care for patients age.
  • Is knowledgeable of medications and their correct administration based on age of the patient and their clinical condition.
  • Follows the five medication rights and reduces the potential for medication errors.
  • Instructs and educates patient and family members regarding diagnosis, treatment plan, and signs and symptoms of any adverse reaction to treatment plan.
  • Capably assists providers with procedures and performs services requiring technical and manual skills to include but is not limited to lacerations, joint injections, I&D, Mole removals and other procedures.
  • Is able to perform treatments and provide services to the level of licensure. Treatments and procedures include but is not limited to phlebotomy, EKG's, Spirometry, X-rays, medication dispensing and education, IV insertion and maintenance, injections, audiometry, ear irrigation, drug screens.
  • Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families. Functions as a liaison between administration, patients, physicians and other healthcare providers.
  • Interacts professionally with patient/family and involves patient/family in the formation of the plan of care.
  • Demonstrates knowledge of the principles of growth and development over the lifespan and the skills necessary to provide age appropriate care to the patient population served. Able to interpret data about the patient's status in order to identify each patient's age specific needs and provide care needed by the patient group.
  • Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
  • Consults other departments as appropriate for an interdisciplinary approach to the patient’s needs.
  • Communicates appropriately and clearly to clinic manager, co-workers and physicians.
  • Maintains a good working relationship both within the department and with other departments.
  • Acts as a resource for other less experienced nursing staff to include additional staff educational duties as assigned.
  • Completes assigned supervisory duties as directed.
  • Documentation meets current standards and policies.
  • Manages and operates equipment safely and correctly.
  • Per state regulations, must obtain radiology certification within 90 days of hire.
  • Perform all occupational medicine tasks per policy to include specimen collections, reporting through national platforms and following employer requests.
  • Follow policy and procedures with supply management. Maintains examination rooms for necessary supplies and equipment.
  • Accurate and efficiently documents patient encounters within the medical record.
  • Respond to and/or refers patient phone calls. All calls and requests from patients are answered and processed by the end of the shift.
  • Ensures cleanliness in the worker area. Keeping neat and orderly.
  • Is flexible, organized and functions under stressful situations.
  • Completes annual education requirements.
  • Maintains regulatory requirements.
  • Maintains patient confidentiality at all times. Reports to work on time and as scheduled, completes work within designated time.
  • Wears identification while on duty, uses the computerized punch time system correctly.
  • Completes in-services and returns in a timely fashion.
  • Attends annual review and department in-services, as scheduled.
  • Attends at least 75% of staff meetings annually.
  • Represents the organization in a positive and professional manner.
  • Actively participates in performance improvement and continuous quality improvement (CQI) activities.
  • Complies with all organizational policies regarding ethical business practices.
  • Flexible in scheduling, work weekends and holidays and work overtime when needed.
  • Maintain flexibility in a growing environment and be willing to grow, change and accept new duties as the scope of urgent care changes with the needs of the community.
  • Performs other job duties that may be assigned from time to time.
  • At least one year within a clinical setting.
  • Radiology certification preferred.
  • Phlebotomy/IV certification preferred.
  • BLS certification
  • Computer literate.
  • Solid written and verbal communication skills.
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Able to communicate effectively in English, both verbally and in written.
  • Excellent customer service skills.
  • Additional languages preferred.
  • Certified Nursing Assistant or higher.
  • Job duties and supervision are consistent with level of licensure.
  • Licensed professionals capable of working under the direction of the provider include certified nursing assistant, certified medical assistant, emergency medical technician, respiratory therapist, radiology technician, licensed practical nurse and registered nurse.
  • Radiology certification preferred.
  • Phlebotomy/IV certification preferred.
  • Additional languages preferred.
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