Clinical Staff Lead

About the position

The Clinical Staff Lead assists NorthShore clinical staff and is responsible for assessing, planning, and supervising under the direction and guidance of the Regional Clinical Services Manager. The Clinical Staff Lead is an expert in their role and practices according to NorthShore policies.

Responsibilities

• Provides coverage and support to clinical staff, as needed
• Assists with training of newly hired staff
• Facilitates quality control activities
• Completes other tasks, as assigned by Regional Clinical Services Manager
• Serves as the health center's VFC liaison and point person
• Monitors and ensures staff is following policies and procedures under the supervision of the Regional Clinical Services Manager
• Supports management with compliances of HRSA and OSHA regulations
• Maintains health center clinical inventory and replenishes as needed
• Monitors daily work assignments, including staff lunches and break times, as directed by the Regional Clinical Services Manager
• Assists with facilitating daily huddles in the absence of management, or as directed
• Performs all duties within your scope of practice
• Serve as an EHR superuser and assists staff when applicable
• Supervise staff in the absence or by the direction of the Regional Clinical Services Manager by providing leadership and direction to all clinical staff
• Provide clear and constructive performance feedback to staff and share feedback with Regional Clinical Services Manager
• Supports the Regional Clinical Services Manager with the introduction and monitoring of new processes and procedures for the department, when necessary
• Maintains HIPAA standards and confidentiality of protected health information

Requirements

• Minimum required education per state of Indiana/HRSA
• Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing
• Ability to analyze situations and solve problems at strategic and tactical levels
• Excellent interpersonal and customer service skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency
• Proficient with Microsoft Office Suite or related software
• Phlebotomy

Nice-to-haves

• Two years of experience working within a healthcare setting
• Bilingual preferred