Clinical Specialist - New York Metro
About The Position
The Clinical Specialist will play a critical role in delivering product training, clinical education, and in-procedure support for PROCEPT Robotic Systems. You will ensure optimal OR workflow and troubleshooting during live cases, provide in-service education, support installations and software updates, and help drive procedural efficiency across assigned accounts. In addition, you will partner closely with Sales to identify opportunities for utilization growth and account retention. At the core of this role, we are seeking a Clinical Specialist who is comfortable working in complex surgical environments, managing multiple stakeholders in the OR, and maintaining exceptional attention to detail. You will guide surgeons through onboarding and competency milestones, support procedural scheduling to maximize coverage, and maintain accurate case logs and documentation. We are also looking for a strong communicator who will regularly share field insights with Sales, Marketing, and R&D to inform product enhancements, surgeon experience, and program improvements. This role requires a collaborative, hands-on professional who can adapt quickly, execute tactically in the field, and uphold high standards of safety, quality, and customer satisfaction. The Clinical Specialist will work to build surgeon and staff confidence, competency, and expertise with all PROCEPT BioRobotics technologies. The ideal candidate will exercise independent judgment in planning, organizing, and performing their work, while partnering with internal teams to support system updates, regulatory compliance, and field-based program needs. Frequent travel is required to ensure comprehensive support across the region.
Requirements
- Bachelorâs degree or equivalent experience
- 2-4 years clinical experience preferred
- Strong interest in medical devices and robotics
- Ability to travel 75% or greater as necessary
Nice To Haves
- Strong communicator and engaging educator with excellent presentation skills
- Collaborative team player with a commercially aligned, customer-focused mindset
- Ability to influence surgeon adoption and drive procedural growth
- Hands-on, adaptable, and willing to execute tactically in the field
- Analytical thinker with strong attention to detail and problem-solving skills
Responsibilities
- Deliver product training and clinical education to surgeons, staff, and new users
- Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
- Provide in-service and field support, including installations and software updates
- Execute procedural scheduling and efficiency improvements to maximize case coverage
- Partner with Sales to identify opportunities for utilization growth and account retention
- Collaborate with team members to drive program efficiency and ensure regulatory compliance
- Support marketing and training events, including physical setup and presentations
- Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
- Maintain accurate case log files, expenses, and administrative documentation in Salesforce
- Upload cases logs as required to central repository for all cases supported
- Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones.
Benefits
- full medical coverage
- wellness programs
- on-site gym
- a 401(k) plan with employer match
- short-term and long-term disability coverage
- basic life insurance
- wellbeing benefits
- flexible or paid time off
- paid parental leave
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
