Clinical Specialist - West

Henry Schein • CA

338d • $73,432 - $114,737

About The Position

This position is responsible for technical and clinical support of capital equipment set up and maintenance for customers who specialize in Endodontics. The team member will be an integral part of on-boarding new customers and driving consumable sales and utilization in the applicable geography.

Requirements

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience including 3 years of sales experience in a patient care environment preferred.
• Strong computer/technical skills (e.g Microsoft Office Suite and Salesforce.com).
• Will be required to maintain advanced clinical knowledge of endodontic disease states, procedures, technology, and the business landscape.

Nice To Haves

• Typically a Bachelor's Degree or global equivalent in related discipline.
• Master's degree or global equivalent a plus.
• May hold one or more industry certifications; professional certification may be required to advance.

Responsibilities

• Account on-boarding – Serves as primary resource for technical/clinical support in the areas of technical training, procedure coverage, troubleshooting and in-service education for company products.
• Work hands on with the customer for the first 10 cases per the Onboarding Playbook.
• Demonstrate initiative and sees oneself as an extension of the Practice.
• Attend clinical procedures in the operatories of accounts as needed to assure customer and patient success with Endodontics products after customer completes the Onboarding Playbook.
• Support sales funnel with execution of the program as needed with capital sales rep.
• Increase Utilization by calling directly on dentists, staff and affiliated stakeholders using training and in-servicing sessions to improve procedure knowledge, and to help identify appropriate patients.
• Educate customers and affiliated stakeholders on the merits and proper clinical usage of company products by delivering presentations and demonstrations using a wide variety of formats and platforms.
• Stay abreast of relevant clinical and library research and participate in case reviews, procedure observation and clinical discussions with dentists, office staff and affiliated stakeholders.
• Develop relationships with dental office personnel to make new contacts within dental offices and to identify key decision makers to facilitate future sales.
• Respond to client inquiries concerning systems operation and diagnose system hardware, software and operator problems.
• Drive and support customer referral events and practice marketing needs.
• Participate in various meetings, both by telephone and in person.
• Maintain compliance with Quality System procedures and company policies.

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Generous Time Off
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree