Clinical Specialist - Ventilators, Critical Care (Southeast Region)

Getinge•Dallas, TX

27d•$110,000 - $118,000

About The Position

The Clinical Specialist - Ventilators, Critical Care (CC) is responsible for providing and overseeing the pre-sales and post-sales product application support of Critical Care customers and Territory Managers in the region. The position provides customer training on the use and application of the product in the clinical environment and will work in a matrix sales and support environment, with an assigned Critical Care Region, to meet customer and Getinge business requirements. The goals of this position will be to increase Getinge’s market share, develop and encourage strong customer relationships, build brand loyalty, and to provide customer satisfaction. The position will report to the Critical Care Regional Manager. This position will support the entire Southeast Region.

Requirements

Bachelor’s Degree or equivalent combination of education and relevant experience.
A minimum of 3 year’s applicable industry/commercial Respiratory Care clinical experience or medical sales experience, which includes direct selling experience to physicians/RTs, Intensive Care Units (ICU) and hospitals.
Must have a valid driver’s license.
Solid understanding and application of business concepts, procedures, and practices.
Demonstrated ability to exceed business plan/quota, and able to develop sales plans for all required opportunities.
Capable of managing time and resources within the assigned territory in conjunction with near-term plans to ensure the territory’s objectives are achieved.
Ensure compliance with governmental regulations and maintaining honesty, integrity, and excellent work ethics.
Able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
Implement assigned operations within an established budget.
Able to influence others and function effectively in a team selling approach.
Excellent interpersonal, organizational, communication and listening skills.
Participate in the development of less experienced staff by setting examples, providing guidance, and offering counsel.
Basic to intermediate Microsoft Office skills in Excel, Word and Outlook and familiarity with Customer Relationship Management (CRM) tools.
Use of computer and telephone equipment and other related office accessories/devices to complete assignments.
May work extended hours during peak business cycles.
Will be required to life up to 57 lbs.
Travel of approximately 65% to 75% required.

Nice To Haves

Registered Respiratory Therapist (RRT) preferred.

Responsibilities

Serve as a key business partner to Getinge clients in the field and develop and maintain strong relationships.
Develop relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales.
Proactively understand customer needs and when complaints arise regarding products, develops creative and feasible solutions or working with other related personnel (e.g. clinical research, pricing and/or marketing) to develop optimal solutions.
Provide clinical, technical and product support for pre- and post- sales.
Customer support and training during the initial clinical application process and post-sales customer support.
Support for existing customers with follow-up training, of software upgrades and accessory products and general consulting on use and application of the equipment.
Clinical phone support as needed.
Clinical and application education on products to customers, internal personnel, and sales team.
Perform other related duties as required or assigned.
Responsible for coordinating, planning, and implementing initial clinical application and customer training on all Getinge Critical Care products. Utilizing only company and regulatory approved materials during all activities.
Responsible for documenting all sales demos, and clinical support applications and events provided within their assigned areas or projects.
Support the sales team by providing product expertise, assisting with demo equipment and clinical evaluations, and supporting evaluation of customer requirements.