Clinical Specialist - Organ Care System (OCS) Seattle

TransMedics, Inc.•Washington, DC

About The Position

TransMedics was founded to address the unmet need for more and better organs for transplantation and has developed the Organ Care System (OCS) technologies to preserve organ quality, assess organ viability prior to transplant, and potentially increase the utilization of donor organs for the treatment of end-stage heart, lung, and liver failure. TransMedics’ National OCS Procurement (NOP) program was developed to maximize the utilization of donor organs in the US. TransMedics has established NOP hubs across the U.S. to provide broad geographical coverage and facilitate national procurement of organs. Each launch point is equipped with OCS consoles, modules, and related equipment and supplies. The OCS Specialist I maximizes and supports the use of the OCS for organ retrieval and transport prior to, during and after transplantation. Team members will support cases within and beyond their home region

Requirements

BSN or BS degree in combination with 2+ years’ medical experience in CVICU, ECMO, Cath Lab, candidates must have experience managing ECMO or equivalent medical experience
Candidate must reside within a 60-minute commute of the hub location
Proficiency with Microsoft Office Suite and virtual meeting platforms
Must possess the following qualities: Highly flexible and willing to support sites as needed within and across regions, detail oriented with strong organizational skills
Strong problem-solving skills
Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts
Excellent customer interaction skills
Works calmly and professionally under pressure
Enthusiastically works in a fast-paced environment while managing multiple tasks
Must be able to lift/pull/push up to 75 pounds and safely navigate aircraft stairs with equipment, comply with TransMedics’ medical screening and vaccination requirements and able to stand, walk, and perform repetitive tasks during extended case coverage.

Nice To Haves

Certified ECMO Specialist

Responsibilities

Completion of rigorous hands-on training and OCS certification across all organ platforms at TransMedics’ training facility in Andover, MA
Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies
Assume on call 24x7 responsibility for 15 days a month (including holidays/weekends); includes travel to clinical sites within and outside of home regions to perform OCS support as described above.
When not on OCS call days, perform assigned tasks during standard working hours, either remotely from home or as assigned, including but not limited to: Managing inventory & shipments on a weekly basis, Assist with Lab trainings. Participate in R&D activities in lab Assist with establishing launch points, and participate in medical and scientific conferences and meetings (inside or outside the US)
Communicate regularly with Organ Management Phone Support to relay real time updates while supporting ongoing OCS cases
Regularly communicate OCS utilization activities and users’ feedback
Annual recertification on all organ platforms
Timely submission of post case documentation and preparation/presentation of case reviews (with support and review of senior colleague) following the use of the OCS
Provide customer support as needed (e.g. hospital in-services & refresher training)
Perform other TransMedics tasks and duties as required