Clinical Specialist Manager | Urology - Sacral Neuromodulation | Northeast Region

bostonscientific•Baltimore, WA

25d

About The Position

We are seeking a driven, reliable, and experienced Clinical Specialist Manager to lead and supervise a team of Clinical Specialists. This role involves providing technical, educational, operational, and sales support to help the region meet its sales and patient service objectives. Axonics is looking for candidates who can meet our patient expectations with the highest reliability and quality in our products, processes, and systems by being accountable, having a voice, and taking action.

Requirements

Bachelor’s degree.
Minimum of 2 years of experience in a clinical setting.
Highly motivated and target-driven with a proven track record.
Excellent communication and negotiation skills.
Strong prioritization, time management, and organizational skills.
Ability to create and deliver presentations tailored to audience needs.
Relationship management skills and openness to feedback.

Nice To Haves

Minimum of 5 years of clinical experience in the medical device industry.
Proven track record as a Clinical Specialist, preferably in the neuromodulation space.
Successful track record with Axonics; demonstrated leadership skills.
Previous people management experience is a plus.
Ability to manage multiple tasks and processes with ease.
Knowledge and experience working in an operating room (OR).
Willingness to travel up to 50%, including 25% overnight travel.

Responsibilities

Supervision and Collaboration: Spend the majority of your time supervising Clinical Specialists and collaborating with other Clinical Specialist Managers to ensure comprehensive case coverage on both regional and national levels.
Guidance and Feedback: Supervise and mentor Clinical Specialists by sharing knowledge, expertise, and providing constructive feedback and direction. This includes conducting field observations and bi-annual performance appraisals.
Team Leadership: Lead, organize, and oversee the activities of the Clinical Specialist team through field observations, one-on-one meetings, and team meetings.
Market Insight: Partner with Area Directors and Territory Managers to understand market dynamics and local customer motivations and needs.
Strategic Development: Support the development of team strategies to align with and achieve key customer business objectives, while also supporting corporate initiatives.
Training Collaboration: Work with the sales organization to strategize and execute training sessions for physicians and their supporting staff.
New Hire Support: Participate in and provide support during New Hire Training for the clinical team.
Best Practices Implementation: Align with Medical Education/Marketing to instruct and implement best practices and promotional trends.
Relationship Management: Establish, develop, and maintain positive business and customer relationships.
Product Knowledge: Have a thorough understanding of how Axonics products and solutions provide value to patients and customers.
Customer Satisfaction: Anticipate, identify, and implement solutions to enhance customer satisfaction.
Training Compliance: Ensure the Clinical Specialist team promptly completes assigned training modules.
Administrative Duties: Authorize expense reports and requests for time off for the clinical team.