Clinical Specialist Manager, Pain Interventions - Heartland

Medtronic-posted 2 months ago
$120,000 - $180,000/Yr
Full-time • Mid Level
Omaha, NE
5,001-10,000 employees
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At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. The Clinical Specialist Manager, Pain Interventions partners with the District Sales Manager(s) in achieving unit/revenue goals and enhancing customer satisfaction by effectively managing the district’s clinical team. The CSM is fully competent clinically and will provide case, customer and patient support while facilitating cross-district and cross-region collaboration to resolve resource constraints. This is a field-based role.

  • Manages and coaches district clinical employees through the utilization of field visits, individual or group meetings, and telephone contacts.
  • Partners to ensure coordinated sales and clinical efforts across the district, driving clinical efficiencies including case coverage where necessary.
  • Schedules resources for clinical events working closely with the District Manager.
  • Ensures all direct reports have annual/quarterly objectives and implements a regular schedule of evaluating performance, providing feedback and coaching.
  • Communicates corporate, division, region and/or district mission, goals and activities.
  • Directs and motivates employees to achieve clinical, unit and revenue goals.
  • Provides ongoing feedback/coaching and regular performance and development discussions with employees.
  • Implements corrective actions where necessary.
  • Documents field visits with employees with actions observed and suggestions for improvement.
  • Adheres to, communicates, and reinforces Medtronic policies and business conduct standards.
  • Oversees the training and development of Clinical Specialists in product knowledge and competitive knowledge.
  • Coaches and advises employees on teamwork, time and task management, and career development.
  • Assists employees with the creation and ongoing implementation of Individual Development Plans (IDP’s).
  • Identifies clinical opportunities through the use of analytics and/or field visits.
  • Addresses clinical opportunities through coaching or the development of specific measurable projects.
  • Coordinates, develops, and implements strategies to achieve short and long-term business objectives especially related to clinical activities.
  • Ensures efficient and effective scheduling of case coverage for the district.
  • Provides direction to employees regarding the management of assets, expenses, budgets, etc.
  • Performs administrative tasks related to cost center management, expenses, email, and other communication activities.
  • Ensures personal understanding of all quality policy/system items that are personally applicable.
  • Follows all work/quality procedures to ensure quality system compliance and high quality work.
  • Partners with the District Sales Manager and HR to recruit and hire top candidates for open positions.
  • Continually works to maintain a strong, diverse personnel 'bench' of candidates for use in future hiring opportunities.
  • Bachelor’s Degree with 5 years of relevant experience; or An Advanced Degree with a minimum of 3 years of relevant experience.
  • 1+ years of directly related Medtronic experience.
  • Previous Clinical Specialist level or higher experience.
  • Previous people management experience.
  • Knowledge of local customer base.
  • Knowledge of clinical coverage requirements.
  • Additional experience in sales, marketing, training, healthcare, technical services, engineering or related areas in the medical device industry.
  • Successful career record showing promotions, time in role, and increasing responsibilities.
  • Ability to manage multiple tasks and processes with ease.
  • Demonstrated change leader.
  • Demonstrated business acumen.
  • Health, Dental and vision insurance.
  • Health Savings Account.
  • Healthcare Flexible Spending Account.
  • Life insurance.
  • Long-term disability leave.
  • Dependent daycare spending account.
  • Tuition assistance/reimbursement.
  • Simple Steps (global well-being program).
  • Incentive plans.
  • 401(k) plan plus employer contribution and match.
  • Short-term disability.
  • Paid time off.
  • Paid holidays.
  • Employee Stock Purchase Plan.
  • Employee Assistance Program.
  • Non-qualified Retirement Plan Supplement.
  • Capital Accumulation Plan.
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