Clinical Specialist I, CPT - Phoenix, AZ

Abbott • Phoenix, AZ

1d • Remote

About The Position

Abbott is a global healthcare leader focused on helping people live more fully. The Neuromodulation business specifically deals with implantable devices for chronic pain and movement disorders. This Clinical Specialist I, CPT role, located in Phoenix, AZ, is part of the clinical support team. The specialist is responsible for providing technical clinical expertise and supporting the sales process for colleagues, current customers, and potential customers. The position requires a high degree of independence, exercising judgment in planning, organizing, and performing work, and continuously improving territory efficiency. The primary goal is to identify and capitalize on sales opportunities by building competency, comfort, and expertise with all Abbott Chronic Pain Therapies among physicians, support staff, and customers within the assigned geography.

Requirements

• Associates Degree or technical certification
• 1 - 2 years’ work experience, strong preference collaborating with patients in clinical setting
• The ability to communicate, understand and educate clinical data in the Chronic Pain Therapies space
• Strong clinical skills
• Excellent organizational, time management and prioritizing skills
• Excellent interpersonal verbal, written and presentation skills with ability to effectively communicate at multiple levels and to large groups within and outside the organization
• Capable of building strong working relationships with internal/external customers
• Capable of working unpredictable schedule that may occasionally change on short notice due to operating room schedule changes and or delays
• Accustomed to tight deadlines and managing multiple tasks
• Strong sense of urgency
• Ability to work in a highly matrixed and geographically diverse business environment
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment
• Ability to leverage and/or engage others to accomplish projects
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Multitasks, prioritizes, and meets deadlines in timely manner
• Capable of engaging customers in selling conversations as needed and as directed by Territory Manager

Nice To Haves

• Bachelor’s Degree
• Patient interaction experience within health care related environment (Physical Therapy, medical product sales, RN, LPN)
• Experience working in a broader enterprise/cross-division business unit model preferred
• 1-3 years’ experience with Abbott, or in similar spinal cord stimulation (SCS) setting or with another implantable medical device company

Responsibilities

• Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s).
• Assist Territory Managers in after-hours call support and activities.
• Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers.
• Proficient in complex programming, case support.
• Works seamlessly with Territory Manager(s) allowing them increased selling time.
• Will foster high trust relationships with customers, including the regional team members.
• Will begin to conduct PCP work and educational in services, as directed.
• As directed by sales manager, contacts, visits, and engages clients and potential clients in the Company’s products and addresses any client questions and concerns.
• Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
• Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity.
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts.
• Collects and studies information about new and existing products and monitors competitor sales, prices, and products.
• Provide feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices.
• May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understating of all Abbott Chronic Pain Therapies product line.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Provides sales support, clinical in-services, training, and guidance to current or potential customers.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned.
• Ability to travel 25% within assigned region and/or outside assigned region.

Benefits

• Career development with an international company where you can grow the career you dream of
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees