Clinical Solutions Specialist

Presence

10h • $75,000 - $80,000 • Remote

About The Position

We’re looking for a Clinical Solutions Specialist to join our team. Reporting to the VP, Clinical Solutions and working closely with Sales team, you’ll play a key role in supporting our mission to deliver teletherapy solutions for children with diverse needs. This role is perfect for someone who combines clinical expertise with strategic thinking, and offers the opportunity to gain hands-on experience in clinical solutioning in our Revenue Org – all while contributing to a mission-driven organization that helps children with special needs.
To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, up to 50% travel may be required to help you connect in-person in a meaningful way.

Requirements

• Graduate degree and active certification in a clinical field (e.g., CCC-SLP, NCSP, OTR)
• 4+ years of experience in teletherapy and/or special education in public school settings
• Demonstrated success in customer-facing roles, sales, or training delivery
• Supervisory or team leadership experience in clinical or educational settings
• Deep knowledge of IEP processes, IDEA compliance, and service delivery frameworks
• Experience with G-Suite and CRM tools like Salesforce

Nice To Haves

• Comfortability with broad customer audience and ability to navigate fluidly through customer FAQs across all sales lifecycle stages
• Passion for improving outcomes for students, schools, and clinicians
• You actively listen and respond with empathy, fostering respectful and productive collaboration
• You maintain a strong service mindset, consistently meeting the needs of internal and external stakeholders while building trust and credibility
• You seek creative, effective solutions and persist beyond the first answer to find what truly works
• You make thoughtful, informed decisions that align with company goals, and you're not afraid to ask questions to gain clarity
• You deliver high-quality work on time, and you proactively seek support or guidance when challenges arise

Responsibilities

• Support the Revenue team in embodying the value propositions and clinical models that reflect Presence’s standards, align with school partner needs, and support operational capacity.
• Deliver dynamic sales related Demos and customer-facing presentations in individual, departmental, and conference level interactions that showcase clinical excellence, our dynamic platform, and the Presence Way.
• Offer clinical consultation and advisement for strategic new business, renewals, cross-sell, and upsell opportunities.
• Strengthen internal and external stakeholder comprehension and adoption of differentiated service models tailored to diverse customer profiles.
• Serve as a clinical expert and participate in training and development of Revenue team members on Presence Way standards and clinical foundational knowledge, working in partnership with Revenue Enablement.
• Provide subject matter expertise and feedback on training, coaching, and development strategies for Revenue team effectiveness in customer engagement, escalation management, and cross-functional partnership.
• Contribute to tracking and reporting on key business and performance indicators as outlined by leadership, in line with strategic goals and project objectives to contribute to success metrics as a Clinical Solutions Specialist.
• Enhance customer adoption and execution of Presence’s SaaS offerings, including the Kanga platform, by integrating clinically validated practices, user feedback, and measurable outcomes into platform strategy and usage models.
• Inform assigned projects within our Go-To-Market (GTM) executions by infusing our offerings with elevated clinical insights and perspectives
• Offer enduring clinical solutions during new business, discovery , and dialogue with current customers that elevate Presence’s strongest value propositions and differentiators.
• Engage in client conversations and solution design for strategically assigned opportunities to model and elevate the clinical/sales engagement approach.
• Foster a culture of continuous feedback and engagement that translates customer needs into actionable, sustainable clinical solutions.
• Align sales proposals with staffing capacity and operational readiness through forecasting tools and service modeling, ensuring that proposals incorporate key clinical considerations to support sustainable, high-quality delivery.
• Under the leadership of VP of Clinical Solutions, provide subject matter expertise and advance strategic initiatives and business development efforts across departments.
• Ensure availability of critical service information details within CRM tools for fulfillment and use in service delivery execution
• Collaborate cross-functionally with Operations, Commercial, and Product teams to ensure assigned projects reflect clinical solutions that are cohesive, clinically sound, and scalable.
• Participate in initiatives that strengthen the connection between platform capabilities and clinical service delivery.
• Highlight the strongest clinical values reflected by Presence’s mission and strategic vision by advising on clinical best practices when collaborating across internal teams and with external partners.
• Support execution of assigned strategic initiatives that enhance communication, internal alignment, strengthen value propositions, and enable the delivery of clinical excellence at scale.

Benefits

• Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
• In addition to 11 observed holidays, salaried team members have discretionary paid time off and hourly team members accrue 15 days paid time off starting
• 401K savings plan with a discretionary company match
• $500 home office stipend
• Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
• Wellness programs with Headspace, Peloton and One Medical
• Paid parental and caregiving leave
• Professional Development opportunities - eligibility to apply for our scholarship program
• Eligibility to participate in Presence’s equity plan
• Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified
• Employee Resource Groups to promote shared community and belonging
• A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of students unlock their full potential through access to high-quality special education services.
• Opportunities to give back to your community, including volunteer time off and donation matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level