Clinical Solutions Specialist

About the position

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Responsibilities

• Complete clinical program deliverables for sales/service delivery, including clinical assessments, clinical design strategy, user acceptance testing, launch support, revenue recognition, and ongoing customer clinical engagements.
• Collaborate with Project Managers, Implementation Specialists, Implementation Engineers, Care Communication Executives, and Account Managers to ensure a successful device purchase and implementation.
• Provide support and clinical assessments within Care Communication program workflows, such as nurse call, voice, text, clinical integrations, clinical workflows, and clinical training.
• Lead clinical workshops to guide clinicians in their choice of clinical configurations of Care Communications products for enterprise and unit-based settings.
• Develop positive relationships with the customer to ensure adoption and successful data-driven outcomes of all Care Communication product deployments.
• Provide clinical content to support Sales and Services engagements via written and verbal formats.
• Build and handle clinical program documentation and coordinate quality control throughout the life cycle of a customer engagement.
• Provide project-related executive summary documentation to hospital partners.
• Collaboratively build references and clinical user groups at strategic customer hospital facilities to advance Baxter's clinical product value proposition.

Requirements

• RN, BSN, required.
• Minimum of 3 years of experience in the acute care hospital environment working with all levels of hospital staff and leadership.
• Previous acute care nursing experience.
• Ability to articulate, design, and efficiently implement clinical technology.
• Excellent presentation skills and able to build written content with little direction.
• Proven success in verbal and written communication, along with tactical experience with the Microsoft suite.
• Must be able to work in a team environment or independently, making clinical consulting decisions without guidance.
• Facilitate organizational change philosophies to improve the adoption of all Baxter Care Communication programs.
• Strong conflict resolution skills, including the ability to negotiate and influence others.
• Good problem-solving and analytical skills to understand key customer clinical issues and define how IT solutions will solve challenges facing our customers today.
• Experience with standards development based on healthcare industry trends.

Benefits

• Medical and dental coverage that start on day one.
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount.
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• Flexible Spending Accounts.
• Educational assistance programs.
• Paid holidays and paid time off ranging from 20 to 35 days based on length of service.
• Family and medical leaves of absence.
• Paid parental leave.
• Commuting benefits.
• Employee Discount Program.
• Employee Assistance Program (EAP).
• Childcare benefits.