Clinical Services Sr Manager

DaVita•White Plains, NY

9d•$110,000 - $155,000

About The Position

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work. Here's what you can expect as a Sr. Manager, Clinical Services at DaVita: Identify specific training needs within the division and implement action plans to meet those Assist in corporate and/or division initiatives and special projects as assigned Participate as a member of the Division’s Operations Management Team in development of strategic direction and to ensure the development of outcome programs to support the direction Participate in the divisional operations review process and provide reports with analysis as requested Allocate resources according to divisional priorities Travel required: up to 50% Responsibilities include, but are not limited to: Provide coaching and leadership including effective performance feedback Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goals Facilitate teammate development (coaching, mentoring, DaVita training, outside training); ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION: Willingness and desire to create a team learning environment Demonstrated ability to provide a balance to department efficiency and field service excellence Willingness to assist teammates in order to achieve departmental goals Demonstrated strengths in teambuilding and leadership skills Supervisory experience demonstrating willingness, desire, ability and aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive, fulfilling work environment Demonstrated ability to lead and motivate teammates Ability to maintain open and clear communication with teammates Passion for quality care and individual team members’ roles in the provision of care Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively Demonstrated ability to work well with cross-functional groups Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company Approachable and open Demonstrated ability to communicate difficult or sensitive information tactfully Demonstrated strengths in organizational, attention-to-detail, analytical, reasoning, critical thinking, and problem solving skills Demonstrated proficiency in consultative skills when addressing complex inquiries Demonstrated time management skills and ability to work independently, handle multiple priorities concurrently with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through Ability to delegate appropriately

Requirements

Willingness and desire to create a team learning environment
Demonstrated ability to provide a balance to department efficiency and field service excellence
Willingness to assist teammates in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills
Supervisory experience demonstrating willingness, desire, ability and aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive, fulfilling work environment
Demonstrated ability to lead and motivate teammates
Ability to maintain open and clear communication with teammates
Passion for quality care and individual team members’ roles in the provision of care
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated ability to work well with cross-functional groups
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
Approachable and open
Demonstrated ability to communicate difficult or sensitive information tactfully
Demonstrated strengths in organizational, attention-to-detail, analytical, reasoning, critical thinking, and problem solving skills
Demonstrated proficiency in consultative skills when addressing complex inquiries
Demonstrated time management skills and ability to work independently, handle multiple priorities concurrently with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through
Ability to delegate appropriately
Current license as LPN or RN in state of practice or current status as Registered Dietitian required
Education commensurate with above licensure/registration
Minimum of three (3) years’ nephrology experience required
Experience in CQI methodology and techniques required
Experience in teaching the adult learner strongly preferred with demonstrated ability to communicate technical/medical information in lay terms as necessary
Scheduling flexibility and ability to travel required
Current driver’s license in state of residence and insurable driving record required
Intermediate computer skills and proficiency in MS Word, Excel and PowerPoint with ability to create presentations and use the Internet effectively

Nice To Haves

five (5) years’ experience preferred
DWOM attendance preferred
Held a divisional lead role successfully preferred
CNN or CDN, Bonent certification within two years of employment strongly preferred

Responsibilities

Identify specific training needs within the division and implement action plans to meet those
Assist in corporate and/or division initiatives and special projects as assigned
Participate as a member of the Division’s Operations Management Team in development of strategic direction and to ensure the development of outcome programs to support the direction
Participate in the divisional operations review process and provide reports with analysis as requested
Allocate resources according to divisional priorities
Provide coaching and leadership including effective performance feedback
Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goals
Facilitate teammate development (coaching, mentoring, DaVita training, outside training)

Benefits

Medical, dental, vision
401(k) match
paid time off
PTO cash out
Family resources
EAP counseling sessions
access Headspace ®
backup child and elder care
maternity/paternity leave and more
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.