Clinical Services Representative- REMOTE

Prime Therapeutics•Home, WV

1d•$19 - $29•Remote

About The Position

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. The Clinical Services Representative is responsible for interacting with members, pharmacies or prescribers by providing support and assistance with clinical program inquiries and other administrative functions.

Requirements

High School Diploma from an accredited school or equivalent GED is required
Must be eligible to work in the United States without need for work visa or residency sponsorship
Must be eligible to work in the United States without the need for work visa or residency sponsorship
Excellent verbal and written communication and interpersonal skills with focus on professional demeanor and empathy
Strong PC Skills with ability to navigate multiple software systems simultaneously
Strong attention to accuracy, detail, and quality
Self-motivated, action oriented individual who is able to act independently to meet deadlines
Enhanced organizational skills and the ability to multitask in a sometimes high-pressure environment
Excellent problem solving skills and the ability to work collaboratively with others

Nice To Haves

Associate or Bachelor's degree
National Pharmacy Technician Certification through PTCB or ExCPT (CPhT) with pharmacy benefit management experience
Contact Center experience
Fluency in another language (Spanish)

Responsibilities

Perform phone, mail and fax functions for the Clinical Program Development department including: Receiving incoming requests for information, conduct outreach, and may facilitate the completion of tasks in partnership with others in the department
Investigate, resolve and document inquiries including Protected Health Information (PHI) disclosures in a timely manner; establish appropriate reporting and tracking procedures for all inquiries and requests
Escalate inquiries or issues to appropriate team member as necessary
Adhere to and reinforce company and department Standard Operating Procedures (SOP) and training guidelines specific to the multi-channel application and HIPAA compliance
Other duties as assigned

Benefits

Potential pay for this position ranges from $19.23 - $28.85 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
Positions will be posted for a minimum of five consecutive workdays.
At Prime Therapeutics (Prime), we are a different kind of PBM. We’re reimagining pharmacy solutions to provide the care we would want for our loved ones. That purpose energizes our team and creates limitless opportunities to make a difference. We know that people make all the difference. If you’re ready for a purpose-driven career and are passionate about simplifying health care, let’s build the future of pharmacy together.
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [email protected].