Clinical Services Pharmacy Technician

CenterWell

5d • $40,000 - $52,300 • Remote

About The Position

Become a part of our caring community and help us put health first The Consultative Pharmacy Technician certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. The Consultative Pharmacy Technician addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Use your skills to make an impact Earn a $1,500 hiring sign on bonus! (50% payable at hire and 50% payable at 180 days; you must be employed until that date to be eligible to receive the payment!) Applicable to external candidates only

Requirements

• Candidates MUST reside in one of the following states: Arizona, Ohio, or Florida.
• Must have an active Pharmacy Technician or Tech in Training license
• Technical Mail Order Pharmacy or Manufacturing experience
• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
• Excellent communication skills
• Experience using multiple computer applications simultaneously and strong data entry skills
• A positive, proactive attitude with a passion for customer service
• Required Work Schedule: 2:30pm - 11:00pm EST Monday-Friday. You must also be available to work every 3rd Saturday 10:00am- 6:30pm EST with a day off during the week when it is your Saturday rotation.
• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

• PTCB or ExCPT Certified
• High School Diploma or GED
• Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance.

Responsibilities

• Acts as an intake for all calls from patients, pharmacies and providers.
• Performs basic administrative/clerical/operational/customer support/computational tasks.
• Addresses questions related to specific assigned area and assists with medication research.
• Triages calls that require consultation with a pharmacist.
• Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists.

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED