Clinical Services Manager

University of Arkansas for Medical Sciences•Little Rock, AR

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected]. The Clinical Services Manager (CSM) is a clinical leadership position within the Transplant Service Line on the main UAMS campus. The CSM serves as leader/facilitator of all Transplant Nurse Coordinators and support staff for all clinical and operational functions related to the Transplant Program.

Requirements

Bachelor's Degree in Nursing (BSN)
Five (5) or more years of experience in the field of Nursing, with three (3) years of nursing management/leadership experience
Registered Nurse license in the state of Arkansas by the State Board of Nursing
Strong interpersonal and communication skills, flexible, ability to independently problem solve
Must possess strong leadership and mentoring abilities

Nice To Haves

Master's Degree in Nursing (MSN)
Solid Organ Transplant Experience

Responsibilities

Provides oversight that ensures processes for hiring, onboarding, training, developing, and evaluating providers and staff members within the service line to ensure a highly competent workforce.
Engages all staff in learning the importance of clinical research which leads to better patient outcomes.
Engages all staff to participate in clinical research activities pertinent to their job duties.
Ensures all patient-family centered care principles are fully acclimated throughout the clinical setting, including service recovery processes to address complaints and incidents for patients, families, and visitors.
Enhances operational effectiveness with improvement projects for the service line, using solid data and analytics that directly impact key metrics related to people, service, growth, margin, and quality.
Accountable to outcomes that will include measurable targets for patient quality, satisfaction, clinical metrics, employee satisfaction, workforce indicators (turnover, vacancy, advancement), etc.
Ensures operations are consistent with the overall direction, goals, and focus of the program, including timely response to regulatory agency audit requests, and verifying that required regulatory forms are submitted on time.