Clinical Services Manager

HomeCentris Healthcare•Owings Mills, MD

15h

About The Position

Provides support for overall planning, direction, coordination, management, and supervision of all nursing and professional services in conjunction with the Director of Clinical Services. Assures quality of care by reviewing and assessing each service. She/he also monitors the outcomes of clinical service activity by evaluating the performance of clinical staff, ensuring compliance with all agency policies and procedures and regulatory standards, coordinating agency committees, and monitoring the effective and efficient use of budgeted resources (personnel, supplies, equipment).

Responsibilities

Keeps Clinical Director informed on all events which occur involving patients and ordered health services.
Responsible for clinical oversight of clinical services
Advises the Clinical Director as to the basis of the need for additional health services to be provided.
Provides the Clinical Director with statistical data involving patients and clinical services areas when requested.
Develops, evaluates, reviews, revises, and implements policies and procedures; goals and objectives; and standards of care relevant to clinical services and personnel functions.
Ensures clinical documentation is accurate, complete, timely, and compliant with all federal, state, and accreditation standards. Ensure clinical documentation is free of errors that would prevent billing.
Ensures excellent levels of patient satisfaction through clinician education, review of patient feedback, and corrective actions.
Addresses and supports cultural practices, if such practices do not harm others or interfere with the planned course of medical therapy.
Coordinates all patients’ services by reviewing plans of treatment, assuring case conferences are conducted, reviewing clinical and progress notes, periodic patient evaluations and determining frequency and/or staffing patterns.
Oversees Agency coding function to ensure coding is appropriate, timely, and compliant.
Supports the Clinical Director with any prescribed activities, investigation, documentation, education, or training as requested,
Aids in the Agency’s goal of retaining quality personnel by appropriately hiring, orienting, training, evaluating and disciplining personnel within established policy.
Ensures personnel are scheduled to ensure proper coverage within authorized staffing levels.
Ensures orientation and ongoing training programs are developed and provided for therapy personnel.
Ensures personnel receive timely, complete, and documented orientation and training