Clinical Services Manager (2049)

Radiology Associates of Albuquerque, PA•Albuquerque, NM

About The Position

Plans, organizes and directs all clinical aspects for the outpatient facilities. Individual Character Requirements All employees are expected, as part of their job requirements, to: Work collaboratively with others; Contribute to the success of their department; Communicate effectively; Be organized, neat and time efficient; Be accountable and responsible in carrying out their duties; Follow company policies; Conduct themselves professionally, with self-control; and, Contribute to a positive work environment. Reporting Reports directly to the COO; reports as a key member to assigned Committees; reports to key Physician Medical Directors at RAA. Supervision Exercises general supervision for all imaging centers; oversees modality Supervisors and technical staff. Typical Physical Demands Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Requires manual and finger dexterity as well as eye-hand coordination. Lifts and carries items weighing up to 50 pounds; as needed, assists with patient lifting and/or positioning. Requires eyesight correctable to 20/20 vision to operate equipment and for associated image review. Typical Working Conditions Potential exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment. Duties and Responsibilities Manages clinical services, ensuring quality and timeliness in accordance with clinic and governmental standards; ensures compliance with accreditation, legal and other regulatory requirements is maintained by supervisory personnel and/or technical staff. Ensures clinic-related policies and procedures are maintained and followed; provides corrective action when needed. Maintains the operational standards required for facility designation as an American College of Radiology Diagnostic Imaging Center of Excellence. Provides immediate supervision to all technical supervisory personnel assigned; assures proper completion of medical records and associated documentation by Technologists for billing and record-keeping purposes. Provides immediate supervision to the Medical Assistant Team and IR Clinic workflow. Reviews and approves weekly time and attendance records for technical supervisory staff; reviews and completes annual performance evaluations of technical supervisory staff within required timelines. Consistently reviews modality performance, promoting the highest level of patient care and safety possible. Continually seeks improvement in operational efficiency without jeopardizing service or clinical quality. Oversight of clinical quality control and quality assurance standards; ensures adherence to schedule for reporting or testing as required. Assists technical supervisory staff with the maintenance of imaging equipment; facilitates inspections of all technical equipment and related materials as needed. Assists with RIS administration and related tasks. Participates with the acquisition process for new imaging equipment and/or clinical/technical supplies. Assists technical supervisory personnel with maintaining sufficient inventory of all clinical/technical supplies while adhering to established budget. Suggests budget improvements when warranted. Ensures the technical supervisory personnel coordinates and maintains the technical schedules per modality; responsible for always facilitating appropriate coverage. Coordinates the utilization of technical staff with technical supervisory personnel; assists with the reassignment of technical personnel as required. Provides ongoing clinical and financial data analyses to identify opportunities for improvement, cost containment and optimal utilization of resources. In conjunction with technical supervisory personnel, develops clinical/technical budget for expenses and staffing as well as capital expenses; responsible for ensuring that clinical operations fall within allocated funds based on budget. Achieves patient satisfaction targets; addresses patient and referring provider complaints, which escalate beyond a supervisor’s intervention. Facilitates Daily Huddle meetings with clinic Supervisors and on an ongoing basis to assess/review new initiatives or processes, patient satisfaction goals, and quality/safety concerns. Communicates effectively with Radiologists, other members of Management, and all other related staff; maintains a strong rapport with outside affiliates and referring providers as well as with patients. Change management responsibilities for clinical staff and organizational objectives delineated by the COO and/or applicable Radiologists; makes recommendations for changes needed to the COO and/or applicable Radiologists. Participates in professional development activities; attends required meetings and actively participates in Committees as assigned. Maintains professional licensure and all applicable registries. Maintains and utilizes all applicable technical skills; functions as a technical resource and provides related support across modalities to technical supervisory personnel. Completes other duties or tasks assigned by Management or the Radiologists. Works extended hours, after-hours, weekends, or takes call, as necessary. QualificationsPerformance Requirements Comprehensive knowledge of radiology principles, practices, and techniques to effectively direct, support, and provide operational backup for clinical staff across modalities. In-depth knowledge of imaging equipment and diagnostic testing, with the ability to assess departmental needs and participate in equipment evaluation and purchasing decisions. Thorough understanding of safety requirements, with the ability to instruct staff, identify hazardous conditions, and implement corrective actions to ensure compliance and patient safety. Demonstrated ability to develop, implement, and maintain quality control and quality assurance programs across imaging modalities. Ability to analyze utilization metrics, operational data, and performance indicators to inform recommendations and drive continuous improvement. Proven ability to develop departmental budgets, forecast resource needs, and manage expenditures in alignment with organizational financial goals. Proficiency with RIS and PACS systems and comprehensive knowledge of federal and state radiology regulations, including MQSA and DICOE compliance. Demonstrated capability to provide guidance, instruction, mentorship, and performance oversight to technical supervisors and imaging technologists. Proficient in the Microsoft Office 365 Suite, including Outlook, Word, Excel, SharePoint, and Teams. Strong leadership and team management abilities, with a demonstrated capacity to motivate staff, manage performance, and support a culture of accountability and patient-centered care. Demonstrated ability to work independently while effectively leading and collaborating within a fast-paced, team-oriented environment. Strong analytical and critical-thinking skills with the ability to evaluate information and make sound decisions. Communicates clearly, professionally, and respectfully with patients, clinical staff, physicians, and leadership, both verbally and in writing; demonstrates the ability to interpret and apply clinical policies, procedures, and directives. Proven interpersonal skills with the ability to build and maintain productive professional relationships with internal and external stakeholders. Excellent organizational and multitasking abilities with a high level of accuracy and attention to detail. Demonstrated commitment to maintaining confidentiality and handling sensitive clinical, operational, and personnel information with the highest level of discretion and professionalism. Ability to anticipate, assess, and respond calmly and effectively to emergent or high-acuity clinical situations. Strong problem-solving skills with consistent use of sound clinical judgment, professionalism, and ethical decision-making.

Requirements

Comprehensive knowledge of radiology principles, practices, and techniques to effectively direct, support, and provide operational backup for clinical staff across modalities
In-depth knowledge of imaging equipment and diagnostic testing, with the ability to assess departmental needs and participate in equipment evaluation and purchasing decisions
Thorough understanding of safety requirements, with the ability to instruct staff, identify hazardous conditions, and implement corrective actions to ensure compliance and patient safety
Demonstrated ability to develop, implement, and maintain quality control and quality assurance programs across imaging modalities
Ability to analyze utilization metrics, operational data, and performance indicators to inform recommendations and drive continuous improvement
Proven ability to develop departmental budgets, forecast resource needs, and manage expenditures in alignment with organizational financial goals
Proficiency with RIS and PACS systems and comprehensive knowledge of federal and state radiology regulations, including MQSA and DICOE compliance
Demonstrated capability to provide guidance, instruction, mentorship, and performance oversight to technical supervisors and imaging technologists
Proficient in the Microsoft Office 365 Suite, including Outlook, Word, Excel, SharePoint, and Teams
Strong leadership and team management abilities, with a demonstrated capacity to motivate staff, manage performance, and support a culture of accountability and patient-centered care
Demonstrated ability to work independently while effectively leading and collaborating within a fast-paced, team-oriented environment
Strong analytical and critical-thinking skills with the ability to evaluate information and make sound decisions
Communicates clearly, professionally, and respectfully with patients, clinical staff, physicians, and leadership, both verbally and in writing
Proven interpersonal skills with the ability to build and maintain productive professional relationships with internal and external stakeholders
Excellent organizational and multitasking abilities with a high level of accuracy and attention to detail
Demonstrated commitment to maintaining confidentiality and handling sensitive clinical, operational, and personnel information with the highest level of discretion and professionalism
Ability to anticipate, assess, and respond calmly and effectively to emergent or high-acuity clinical situations
Strong problem-solving skills with consistent use of sound clinical judgment, professionalism, and ethical decision-making
Completion of an accredited Radiologic Technologist educational program
Bachelor’s degree required
Five years of experience as a Radiologic Technologist
Five years of management experience, including administrative and budgetary duties
Current certification with the American Registry of Radiologic Technologists (ARRT); multiple certifications preferred
Current licensure with the New Mexico Medical Imaging and Radiation Therapy Program
Current Basic Life Support (BLS) certification, or ability to obtain within three (3) months of hire
Successful completion of Department of Transportation (DoT) Regulated Medical Waste training within three (3) months of hire, with annual renewal thereafter

Responsibilities

Manages clinical services, ensuring quality and timeliness in accordance with clinic and governmental standards
Ensures clinic-related policies and procedures are maintained and followed
Maintains the operational standards required for facility designation as an American College of Radiology Diagnostic Imaging Center of Excellence
Provides immediate supervision to all technical supervisory personnel assigned
Provides immediate supervision to the Medical Assistant Team and IR Clinic workflow
Reviews and approves weekly time and attendance records for technical supervisory staff
Consistently reviews modality performance, promoting the highest level of patient care and safety possible
Continually seeks improvement in operational efficiency without jeopardizing service or clinical quality
Oversight of clinical quality control and quality assurance standards
Assists technical supervisory staff with the maintenance of imaging equipment
Assists with RIS administration and related tasks
Participates with the acquisition process for new imaging equipment and/or clinical/technical supplies
Assists technical supervisory personnel with maintaining sufficient inventory of all clinical/technical supplies while adhering to established budget
Ensures the technical supervisory personnel coordinates and maintains the technical schedules per modality
Coordinates the utilization of technical staff with technical supervisory personnel
Provides ongoing clinical and financial data analyses to identify opportunities for improvement, cost containment and optimal utilization of resources
In conjunction with technical supervisory personnel, develops clinical/technical budget for expenses and staffing as well as capital expenses
Achieves patient satisfaction targets
Facilitates Daily Huddle meetings with clinic Supervisors and on an ongoing basis to assess/review new initiatives or processes, patient satisfaction goals, and quality/safety concerns
Communicates effectively with Radiologists, other members of Management, and all other related staff
Change management responsibilities for clinical staff and organizational objectives delineated by the COO and/or applicable Radiologists
Participates in professional development activities
Maintains professional licensure and all applicable registries
Maintains and utilizes all applicable technical skills
Completes other duties or tasks assigned by Management or the Radiologists
Works extended hours, after-hours, weekends, or takes call, as necessary