Clinical Services Manager (Home Health)

Iowa Care Community Inc, Iowa City Hospice, Visiting Nurse Association•Iowa City, IA

just now•Onsite

About The Position

Join our dedicated team as a Clinical Services Manager at the Visiting Nurse Association, where we are committed to providing compassionate, high-quality home health care to our community. This full time leadership role offers an exciting opportunity to oversee clinical operations, support staff development, and ensure the delivery of exceptional patient care in a dynamic and supportive environment. Provide clinical oversight and leadership to home health staff, ensuring high standards of care and adherence to agency policies and regulatory requirements. Oversee daily clinical operations of home health services to ensure compliance with federal, state, and local regulations, including Medicare and Medicaid guidelines. Supervise, mentor, evaluate, and support nursing and clinical team members to promote professional growth, collaboration, and high performance. Review and monitor clinical documentation and electronic health records (EHR) to ensure accuracy, completeness, and regulatory compliance. Develop, implement, and maintain clinical protocols, policies, and procedures to enhance patient care quality, safety, and consistency. Collaborate with interdisciplinary team members to coordinate patient care plans and optimize patient outcomes. Monitor clinical performance metrics, identify improvement opportunities, and lead quality assurance and performance improvement initiatives. Assist with staff education and training to support continued professional development and adherence to best practices. Serve as a liaison between staff, patients, families, physicians, and external agencies to facilitate effective communication and service delivery. Participate in strategic planning, operational decision-making, and agency initiatives to support organizational goals. Manage multiple priorities with strong organizational skills, effective leadership, and sound clinical judgment. We foster a collaborative, innovative, and patient-centered culture that values professional development and work-life balance. Join us to make a meaningful difference in the lives of patients and their families while advancing your career in a supportive environment with opportunities for growth.

Requirements

Current state license as one of the following: Physician Physical Therapist Speech-Language Pathologist Occupational Therapist Audiologist Social Worker Registered Nurse
Active professional license to practice in the State of Iowa.
3–5 years of experience in home health or hospice care, including prior supervisory or management experience.
Work Schedule: M-F 8AM-5PM and includes participation is services on call rotation. This is not a remote position, attendance in office is required
Strong knowledge of home health regulations, standards of care, and best clinical practices.
Proficiency with Electronic Health Records (EHR) and clinical documentation processes.
Demonstrated leadership, decision-making abilities, and effective interpersonal communication skills.
Commitment to professional ethics, high standards of practice, and adherence to agency policies.
Reliable transportation, valid driver’s license, and adequate auto insurance as required by agency personnel policies.
All offers of employment are conditioned upon the result of a criminal background check conducted by the Iowa Division of Criminal Investigation, as required by law and a negative finding on the Office of Inspector General’s Excluded Provider List.
Demonstrate skills and knowledge with expertise in defined specialty area,
Competent in decision-making, professionalism, leadership and decision-making abilities, and the ability to adapt responses to the needs of a situation while maintaining composure under pressure.
Demonstrates organizational skills needed to manage a team of employees.
Ability to assess, problem-solve, prioritize, evaluate staff effectiveness.
Demonstrates initiative in recognizing unmet needs and assuring a timely and appropriate response.
Demonstrates organizational skills necessary to manage workload and productivity expectations.
Works independently and utilizes agency information regarding policy and procedure changes.
Maintains confidentiality in all matters, including employee information, client information and agency matters.
Demonstrates the ability to communicate effectively in the English language, both orally and in writing, in person or in phone conversations.
Demonstrates the ability to listen effectively, and establish positive relationships with staff and managers, physicians, and other community services providers.
Possesses technology skills including computer/PC, smart phones, voicemail, electronic mail, EMR and proprietary
Regularly required to stand, walk, sit, kneel, talk, hear, reach, push, pull, going up and down stairs.
Occasional lifting greater than 10 lbs with or without the use of assistive/adaptive devices.
Duties require use of hands, fine motor coordination and dexterity, the ability to grasp, vision with or without corrective aids adequate for fine motor tasks.
Office machinery including extensive use of computers, copiers, phones.
Knowledge for documentation and communication.
Visual acuity to operate electronic devises, computer terminal for reading data and figures.
Cognitive ability to solve practical problems; variety of variables with limited standardization; interprets instructions.

Nice To Haves

Experience or training in home health reimbursement for Medicare and Medicaid preferred.

Responsibilities

Provide clinical oversight and leadership to home health staff, ensuring high standards of care and adherence to agency policies and regulatory requirements.
Oversee daily clinical operations of home health services to ensure compliance with federal, state, and local regulations, including Medicare and Medicaid guidelines.
Supervise, mentor, evaluate, and support nursing and clinical team members to promote professional growth, collaboration, and high performance.
Review and monitor clinical documentation and electronic health records (EHR) to ensure accuracy, completeness, and regulatory compliance.
Develop, implement, and maintain clinical protocols, policies, and procedures to enhance patient care quality, safety, and consistency.
Collaborate with interdisciplinary team members to coordinate patient care plans and optimize patient outcomes.
Monitor clinical performance metrics, identify improvement opportunities, and lead quality assurance and performance improvement initiatives.
Assist with staff education and training to support continued professional development and adherence to best practices.
Serve as a liaison between staff, patients, families, physicians, and external agencies to facilitate effective communication and service delivery.
Participate in strategic planning, operational decision-making, and agency initiatives to support organizational goals.
Manage multiple priorities with strong organizational skills, effective leadership, and sound clinical judgment.

Benefits

Enjoy competitive compensation, comprehensive benefits package, and opportunities for advancement within our organization.
Free parking
19 days of accrued vacation in your first year (available to use as you accrue!)
12 sick days accrued per year (available to use as you accrue!)
8 paid holidays
Full benefit package available the first of the month following initial employment
3 Wellmark Blue Cross/Blue Shield Medical plans with employer-supplemented premiums
Blue Dental plan
Avesis Vision plan
Employer-paid long-term disability
Employer-paid life insurance (additional family life is available)
Employer-matching 403b retirement account with professional financial advising
Short -term disability, critical illness, accident
Medical/child care flex spending accounts
Voluntary life insurance
Company iPhone and iPad to conduct daily business
Direct deposit
Weekday schedule with participation in after hours call rotations, based on business needs.