Clinical Services Manager - TOSH Inpatient

University of Arkansas for Medical Sciences • Little Rock, AR

21h

About The Position

Clinical Service Managers (CSMs) have major responsibility for the implementation of the vision, mission, philosophy, core values, evidence-based practice, and standards of the organization, and nursing services within their defined areas of responsibility. The CSM has authority to make decisions in these areas specific to the unit (s) managed and has 24 hour, 7 days a week accountability for unit operation, including, but not limited to budget, patient/employee satisfaction/professional growth and quality outcomes. The CSM practices within the standards of TOSH -UAMS, the American Nurses Association for Scope and Standards of Practice, Code of Ethics for Nursing, Nursing's Social Policy Statement, and specialty guidelines. Collaboration with other leaders within the organization including managers and advanced practice partners. All TOSH-UAMS employees will treat others with Dignity and Respect. We communicate and share complete and unbiased information, assuring our colleagues receive timely, complete, and accurate information in order make informed decisions. We participate in institutional initiatives and encourage the participation of others. We collaborate in policy and program development, implementation, and evaluation using best practices in delivering quality service. All duties will be performed in accordance with the TOSH- UAMS Core Concepts of Patient and Family Centered Care set forth by UAMS. These core concepts allow for an approach to health care that shapes policies, programs, facility design and staff day-to-day interactions. It leads to better patient outcomes and wiser allocation of resources, and greater patient and family satisfaction. The core concepts of patient and family centered care consist of Dignity & Respect, Information Sharing, Participation, and Collaboration.

Requirements

• Bachelor’s degree in Nursing
• Must be a graduate of an accredited RN nursing program
• Valid Registered Nursing License by the State of Arkansas
• Minimum of 5 years of Clinical Registered Nursing experience
• Minimum of 3 years of Nursing Leadership/Supervisory experience
• Basic computer skills.
• Excellent communication skills.
• Strong work ethics and accountability.
• Current BLS.
• Team building skills.
• Great Communication skills.

Nice To Haves

• ACLS certification
• Orthopaedic Nursing experience is a plus
• National Certifications
• MSN preferred

Responsibilities

• Demonstrates effective analytical abilities to identify clinic/unit needs that require intervention and/or revision.
• Serves as a liaison with Director and Administration, exchanging information and identifying problems or needs related to clinical activity.
• Maintains awareness of clinic/unit status and potential problems by functioning as a working supervisor.
• Supervises and implements Quality Assurance studies, provides reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality of patient care offered.
• Demonstrates cost-conscious awareness by comparing/analyzing clinic/unit expenditures monthly against general ledger and effectively utilizing staff, space, and supplies within budgetary restraints.
• Assumes responsibility for successfully fulfilling the standards of licensing and crediting agencies.
• Plans measurable clinic/unit-related goals and objectives as guidelines for performance.
• Conducts annual needs assessment with staff.
• Participates in formal development of maintenance, capital equipment and staff budgets.
• Develops, interprets, and implements policies, guidelines, protocol, job descriptions, and performance appraisals annually.
• Coordinates scheduling of leave time.
• Submits documented plan for any physical plant renovation or repair as necessary.
• Participates on ad hoc committees, as required, to develop plans related to clinic/unit issues.
• Maintains a current awareness of the abilities and limitations of each staff member.
• Demonstrates good managerial judgment in assigning duties appropriate to each individual.
• Demonstrates effective time management and delegation skills to accomplish clinic/unit activity within work schedule restrains.
• Implements good managerial judgment by conducting all aspects of supervision in a fair, consistent, objective, and professional manner.
• Maintains adequate staffing pattern, adjusting assignments and coordination with other Managers as necessary.
• Initiates purchase of new equipment and supplies.
• Participates in daily clinic/unit activity to coordinate clinic/unit functions and facilitate problem solving.
• Prepares statistical/narrative reports as requested.
• Produces biweekly payroll and maintains documentation of employee time benefits used.
• Monitors tardiness and absenteeism.
• Interviews, hires, and orients new employees; documents orientation of each new employee, coordinating with personnel and adhering to UAMS policy.
• Provides continuing education opportunities for employees within budgetary constraints, ensuring that appropriate employees are cross-trained.
• Uses both formal and informal evaluation processes to reward or modify employee behavior.
• Develops an understanding of the functions of each primary campus departments.
• Demonstrates a working knowledge of their interrelation in contributing to the overall function.
• Coordinates timely completion of personnel records, including employee promotions/transfers and new employee hiring.
• With any other duties assigned

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager