Clinical Services Manager - Springfield, IL (Field Based)

Insulet Corporation • Springfield, IL

443d

About The Position

The Clinical Services Manager (CSM) will collaborate with the Territory Manager, Customer Care team, and Managed Care team to address the commercial and clinical needs within their territory, aiming to increase referrals and maintain patient engagement with the Omnipod Insulin Management System. This role involves promoting insulin pump therapy, conducting training sessions, and supporting sales initiatives to enhance patient care and product adoption.

Requirements

• Bachelor's degree required.
• Professional credentials and/or certifications such as Certified Diabetes Educator (CDCES), Registered Dietitian (RD), or Registered Nurse (RN) are mandatory.
• State licensure is mandatory as required.

Nice To Haves

• 2 years' experience training and/or managing pump patients strongly preferred.
• Certified Diabetes Educator (CDCES) is strongly preferred.
• Prior industry/commercial experience strongly preferred.
• Professional and polished presentation skills.
• Strong interpersonal communications, both oral and written.
• Self-starter who needs minimal direction; extremely flexible with good business acumen.
• Strong contributing member of the commercial team.
• Credibility and contacts within the diabetes community.
• Proficiency with computers.

Responsibilities

• Promotes the benefits of insulin pump therapy and sells OmniPod Insulin Management System to providers and patients.
• Works in conjunction with Sales, Customer Care, and Managed Care to achieve sales goals.
• Assists with sales events such as pump clinics, support groups, and educational events.
• Supports Top Twenty Accounts and existing accounts, recording calls in Salesforce.
• Evaluates and recommends Certified Pod Trainers (CPTs) and Super CPTs for consultancy roles.
• Assigns patient trainings to CPTs or conducts training based on business needs.
• Provides regular product demos to patients and healthcare providers (HCPs).
• Oversees CPTs by providing timely product updates and acting as a clinical resource.
• Assists with product training for Sales and Clinical hires.
• Provides field feedback to Manager on training effectiveness.
• Performs administrative duties in a timely manner.
• Performs other duties as assigned.

Benefits

• Equal opportunity employer
• Support for a healthy work-life balance
• Collaborative work culture
• Opportunities for innovation and learning

What This Job Offers

• Job Type: Full-time
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree