Clinical Services Manager - Residential

Rogers Behavioral Health•Oconomowoc, WI

About The Position

This position will help support our teams on the OAD (OCD, Anxiety & Depression) Adult unit and Trauma unit within the Residential level of care. The Clinical Services Manager coordinates the various disciplines and leads the delivery of all aspects of the clinical services. They are responsible for the overall management of assigned treatment programs, including assessing staff performance, scheduling, performance improvement, clinical supervision, and treatment planning. The Clinical Services Manager performs activities in the continuity of care for patients, so they may achieve or regain, and then maintain, maximum physical, emotional and/or social functions.

Requirements

Master’s degree in social services.
A minimum of two (2) years’ experience in a supervisory/management role is strongly preferred.
Clinical experience in mental health or addiction services is required.
American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.
Advanced Practice Social Worker - Cert, Licensed Clinical Social Worker - Cert, Licensed Professional Counselor - Cert, Lic Marriage and Family Therapist - Cert

Responsibilities

Operations Management: Oversee daily operations, including staffing, scheduling, resource allocation, and quality improvement initiatives. Develop and maintain working relationship with property management and other external vendors for general maintenance and to ensure compliance with expectations in Lease agreement.
Financial Management: Manage budget, staff-to-patient demand, monitor financial performance, and ensure operational efficiency.
Clinical Oversight: Provide clinical oversight of program including documented supervision of direct care staff to ensure competence in delivering clinical model, ensuring adherence to clinical standards and best practices. Develop and provide clinical trainings to support empirically supported interventions are delivered and Collaborate with clinical teams to develop and implement patient care plans. Facilitate the clinical program conceptualization and delivery in conjunction with the medical director(s) and managers of other departments. May be required to carry a clinical caseload. Recruit and maintain masters-level internship program within department, program, or clinic.
Quality Assurance: Implement and maintain quality improvement practices to measure and improve patient outcomes. Contribute to the development and implementation of the organization’s strategic plan.
Staff Oversight and Development: Effectively perform workforce functions including but not limited to hire and train employees, performance management, staff development, individual and team communications, assign work and holding team accountable to department and system standards.
Regulatory Compliance: Ensure compliance with all relevant state and federal regulations. Maintain a working knowledge of state supervision requirements for licensure as well as discipline-specific requirements (e.g. counseling, social work, etc.). Assist in investigation, resolution, and execution of action plans related to incidents, complaints, or grievances. Meet with patient/family to resolve concerns, address complaints, and answer questions. Advocate for the resolution of care issues, accessing resources in support of the patients. Maintain awareness of and compliance with all drills and tasks per Life Safety Standards.
Team Leadership: Build and maintain a high-performing team through effective leadership and mentorship.
Stakeholder Management: Build and maintain relationships with external stakeholders, including payers, community partners, and regulatory agencies. Optimize capacity by working with outreach and leadership team to identify opportunities to meet community need.
Duties Specific to the Oversight of a Clinical Service Track: The Clinical Services Manager is accountable for all aspects of service delivery clinical, educational and research activities relative to a specific product line. The Clinical Services Manager works through the strategic planning process to identify goals and objectives for the applicable product line. The Clinical Services Manager assures that program implementation, including the design, development, service delivery and outcome analysis, occur according to applicable state and federal regulations. The Clinical Services Manager works through his/her fellow leadership in various levels of care to assure that patient care and service delivery are aligned with organizational standards of care to meet our community needs. The Clinical Services Manager collaborates and actively engages in marketing and outreach activities to ensure service awareness in target markets. The Clinical Services Manager monitors the clinical, quality, and patient care outcomes of programs of responsibility and reports countermeasure or planned improvement to Executive Director of Clinical Services. Annually, and as needed, the Clinical Services Manager evaluates the objectives for applicable programming based on new market or regulatory information and assists, through the planning process, in planning for response to changing market needs or regulatory requirements.