Clinical Services Manager - Philadelphia, PA (Field Based)

Insulet Corporation

426d • $130,000 - $160,000

About The Position

The Clinical Services Manager at Insulet Corporation plays a crucial role in enhancing diabetes care through the Omnipod product platform. This position focuses on building clinical partnerships, providing training to healthcare providers and patients, and driving the adoption of Insulet's innovative insulin management systems. The role emphasizes collaboration, education, and patient empowerment, aiming to simplify diabetes management and improve patient outcomes.

Requirements

• Excellent communication skills, both oral and written.
• Strong influencing and collaboration skills.
• Demonstrated skill in educating in a clinical setting.
• Team-oriented with proven ability to work collaboratively.
• Ability to solve complex problems and take appropriate action.
• Proficiency with technology, including large data systems and personal devices.
• Bachelor's degree (strongly preferred) with 2+ years' related experience or an Associate degree (minimally required).
• Professional credentials required: Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN).
• Minimum of 2 years' experience conducting training in a clinical setting and/or managing insulin pump patients.

Nice To Haves

• Prior industry/commercial experience.

Responsibilities

• Establish Clinical Partnerships with key stakeholders, including endocrinologists and diabetes management teams.
• Share expertise with healthcare providers about diabetes management and the latest technologies.
• Expand network and credibility within the diabetes community by participating in local events.
• Schedule and deliver personalized training to patients on the use of Insulet products.
• Assess patient needs and customize training programs for varying familiarity levels with the device.
• Provide ongoing support and education to patients, addressing questions and troubleshooting issues.
• Collaborate with healthcare providers to align training with clinical treatment plans.
• Evaluate and recommend Certified Pod Trainers (CPTs) for consultancy roles.
• Oversee CPTs by providing product updates and being a clinical resource.
• Leverage data sources to inform education strategy and maintain training metrics.
• Promote the benefits of insulin pump therapy to healthcare providers and patients.
• Collaborate with territory partners to achieve shared sales goals.
• Champion patient success stories to drive product adoption through clinical selling techniques.

Benefits

• Comprehensive benefits package
• Generous paid time-off
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Miscellaneous Manufacturing
• Education Level: Associate degree