Clinical Services Coordinator

Lurie Children's Hospital•Chicago, IL

6d•$24 - $39•Hybrid

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. The Clinical Services Coordinator is a key member of the assigned department or division. The Clinical Services Coordinator is responsible for managing the comprehensive credentialing and enrollment processes for the Heart Center, ensuring compliance with, state, federal, and accrediting agency requirements. This position provides critical support to the Heart Center Administrator and Director of Credentialing by processing initial and re-credentialing applications, and maintaining complete, accurate, and current practitioner files.

Requirements

High School Diploma required
4+ years of related administrative experience required.
A combination of education and experience will be considered in lieu of either area. (Experience in Admin, Healthcare, Customer Service strongly preferred)
Extensive knowledge and experience working with Microsoft applications
Excellent leadership, organizational and analytical skills, ability to work with teams, strong written/verbal communication.
Ability to work independently and exercise good and professional judgment.

Nice To Haves

Bachelor’s Degree preferred
Knowledge of medical terminology and medical education programs, preferred.
Experience in an Academic Medical Center, preferred

Responsibilities

Works with providers, division administrator and hospital personnel to develop an organized scheduling process for the patients of a particular subspecialty and across interdisciplinary teams.
Acts as the primary resource for problem solving for providers and Division Administrator for the Division. Identifies goals and objectives for performance improvement projects in order to provide the best patient care, optimum customer service and improve physician satisfaction.
Serves as point of contact for referring physician practices and works with them to resolve issues related to new patient referrals/scheduling.
Maintains knowledge of benefit eligibility, provisions and precertification needs as required by payers. Works with appropriate individuals to ensure that all necessary approvals and clearances are received for coordinated care.
Works with administrative staff and Division leadership in the development, coordination and promotion of Department events and meetings.
In conjunction with Division Leadership, monitors overall progress of the department and supports appropriate action to address questions or concerns. This can include regulatory requirements, quality improvement projects, and volumes for the department.
Maintains a clinical database on subspecialty patients and assures proper information is being collected and stored.
Works with Division leadership to conduct routine needs assessments for the Division. Builds and maintains relationships with development partners. Reviews funding proposals and stewardship reports for donors, the Foundation, or external funding sources.
Completes agendas, minutes, correspondence, and distributes materials to appropriate individuals.
Maintains division-specific content for Divisional website (Lurie and NU) and works with appropriate departments to update content routinely. Collaborates with Marketing to create and distribute marketing/promotional materials.
When applicable, assists with all aspects of the Advanced Fellowship, including recruitment, in coordination with the Education Coordinator. This would include supporting the educational programs in onboarding, maintaining and exiting all students/trainees related to the respective division.
Provides editorial assistance for abstract, poster, manuscript and presentation preparation.
If applicable, assists faculty and research staff members to operationalize research studies within the Clinical Division. Acts as a central resource for research staff in regards to the division.
Other job functions as assigned.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program