Clinical Service Representative II (Sunset Hills, MO) - Program in Physical Therapy

Washington University in St Louis • Saint Louis, MO

7h • $17 - $25 • Onsite

About The Position

This position functions to assist and support the Program in Physical Therapy practice, clinicians and staff with patient flow and smooth running of a fast-paced office. Front desk and scheduling responsibilities include answering and returning phone calls, greeting patients, verifying information, collecting co-payments, assisting with MyChart, patient surveys, prepping exam rooms and coordinating communications using EPIC In-Baskets. Will schedule new and return patient appointments to include entering registration, verification of diagnosis, insurance, plan of care retrieval from referring physicians, demographic information and ensuring accuracy of data. Ensure completion of medical record documentation and billing accuracy. Will copy and fax medical records and complete a variety of accounting activities using various systems. Will serve as a liaison to consumers (patients, healthcare professionals, staff, and general public) and advocate the patients' needs.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Medical Office Setting (2 Years)
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Nice To Haves

• Computer Efficiency
• Confidentiality
• Critical Thinking
• Customer Service
• Detail-Oriented
• Effective Written Communication
• Electronic Mail
• Electronic Medical Record (EMR) Systems
• Epic Applications
• High Accuracy
• ICD Coding
• Interpersonal Communication
• Interpersonal Interactions
• Managed Care
• Medical Scheduling
• Medical Terminology
• Medicare Plans
• Microsoft Office
• Multitasking
• Office Equipment
• Organizational Efficiency
• Professional Etiquette
• Teamwork
• Time Management
• Working Independently

Responsibilities

• Greet, verify, and update patient registration information and arriving patients in EPIC in a timely manner.
• Ensure all patient arrival and check out processes, including managing After-Visit-Summaries, are finalized at the end of each patient visit.
• Compile, copy, and fax/mail monthly correspondence relating to patient visits.
• Collect co-payments, supply fees, reconcile EPIC drawer balance, and assist with entering clinic deposits.
• Review registration work-queues on a daily basis to ensure current workflow processes are supported.
• Assist with maintaining daily clinician appointment schedules and working the patient wait list, ensuring all available slots for upcoming dates are full.
• Perform clinic closing procedures accurately to include: 1.) Reserving rooms for next day and 2.) Stocking, cleaning and organizing supplies, gym, and waiting area.
• Prepare and respond to medical record requests using the EPIC ROI function.
• Responsible for registration and scheduling of new and returning patient appointments, cancelling, rescheduling, and obtaining/documenting necessary referrals, in Epic, for patient appointments.
• Serve as a liaison between consumers and WUSM; assist consumers in a timely, efficient, and courteous manner regarding appointment information, systems, procedures, and resources.
• Explain the relationship between internal and external customers and route calls to the appropriate responder.
• Provide information on resources as appropriate.
• Responsible for managing internal and external referral orders. Internal referral orders are retrieved from the referral work-queue and attached to appointments when scheduling. External referral orders are received from either patients or by fax and transcribed into Epic.
• Process, monitor, and act upon Epic In-Basket communication by assessing consumers’ needs, taking messages, and directing calls/In-Basket communications as appropriate.
• Take any and all necessary steps to facilitate customer satisfaction.
• Process assigned Epic work-queues and in-baskets in a timely manner.
• Offer assistance and back up support, as needed, to other clinical staff.
• Serve as back up for other staff during peak times, vacations, and illnesses.
• Attend Program meetings, staff meetings, clinical meetings, and training sessions as they relate to the position.
• Perform other duties as assigned with occasional rotation between practice locations.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED