Clinical Service Manager, CAS (PNW)

Medtronic•Portland, OR

3d•Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program. Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals. Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings. This position will require up to 50% travel within their dedicated territory Primary Responsibilities Clinical Support Leadership Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers Work with regional leadership to align resources based on business priorities and appropriate clinical support demands Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives People Management Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary. Leads regional Clinical Specialists to execute on key goals and objectives Assist employees with goal setting, performance reviews, and individual development planning (IDP’s). Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities. Sales Support Understands national, regional and territory sales objectives. Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support Promotes the safe and effective use of Medtronic CAS products and related procedures. Business Operations Business Discipline: Sales support, MPX reports, credentialing, expense management, data privacy, warranty credits Ensure efficient, effective use of inventory, expenses and assets Technical Support/ Clinical Support Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement Receives technical inquiries by customers and team. Researches and supports resolution for solutions to questions or problems Educational Support Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel Educates and trains physicians, hospital personnel and office staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums) Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel

Requirements

Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.

Nice To Haves

Experience within Electrophysiology (sales, clinical, etc.)
Management experience (sales, clinical, training, etc.)

Responsibilities

Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance
Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers
Work with regional leadership to align resources based on business priorities and appropriate clinical support demands
Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement
Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives
Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
Leads regional Clinical Specialists to execute on key goals and objectives
Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
Responsible Clinical Specialist recruiting and hiring.
Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
Understands national, regional and territory sales objectives.
Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals
Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support
Promotes the safe and effective use of Medtronic CAS products and related procedures.
Business Discipline: Sales support, MPX reports, credentialing, expense management, data privacy, warranty credits
Ensure efficient, effective use of inventory, expenses and assets
Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement
Receives technical inquiries by customers and team.
Researches and supports resolution for solutions to questions or problems
Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel
Educates and trains physicians, hospital personnel and office staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums)
Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).