Clinical Service Advisor

Jackson Healthcare • FL

78d

About The Position

The Clinical Services Advisor (CSA) will be responsible for completing a clinical document assessment and conduct phone interviewing as indicated for agency Healthcare Professionals (HCPs) to make professional recommendations to ensure the best placement with the client. The CSA will also assist with the development of clinical based scenario questions and tools to assess HCP’s fully against US standards and identify any concerns or deficiencies in their skills and experience.

Requirements

• Nursing or Clinical degree required.
• 5+ years in equivalent experience as a hospital unit director or manager with specific responsibility hiring travel nurses, or 5+ years working in acute care hospital setting with 2+ years in a staffing support role for acute care facilities.
• Strong understanding of healthcare staffing industry and hospital administration.

Nice To Haves

• Strong interviewing skills – detail oriented.
• Excellent people skills, with the ability to start, cultivate, and maintain lasting relationships with customers, direct reports, and senior management.
• Ability to work collaboratively with software development and technology teams to execute growth and solve problems.

Responsibilities

• Clinically screen and assess agency nurses, therapist, and other disciplines for the HWL MSP Program.
• Conduct assessments to evaluate the HCP’s professional nursing experience, skills and experience based on their resume and the HCP’s specialty.
• Administer clinical interviews of HCPs, in preparation for submission to clients.
• Review client specific information to expedite hiring process.
• Communicate missing documents to HCP if interview is successful.
• Make candidate offer as per client &/or HWL Account Management request.
• Assist in the development and revisions of clinically based scenario questions and tools.
• Complete documentation in HWL platform inclusive of template-driven phone interview profile and screening notes.
• Forward interview results to clients as directed by Clinical Services Manager.
• Act as a point of contact within the Client Services team for clinical advice/guidance.
• Coordinate with other internal HWL departments and agencies to resolve client and/or HCP matters.
• Maintain documentation and communicate any discrepancies found during clinical assessments.
• Attend clinical unit assessment calls as requested with clients.
• Maintain open communication with the Clinical Services Manager and Account Management Team.
• Assist in the development of workflows and processes to meet departmental and company KPI’s.
• Foster an environment that values both the client and healthcare professionals.

What This Job Offers

• Education Level: Bachelor's degree