Clinical Senior Engineer

Ricoh Americas • Winston Salem, NC

73d

About The Position

The Senior Engineer, Clinical interacts with physician customers, biomedical engineers, and the clinical applications team in the fulfillment of 3D printed patient-specific applications. Primary responsibilities include operating a point-of-care 3D printing lab-from DICOM segmentation, STL file optimization, 3D printing, and quality assurance, to final model delivery. The role also serves as a champion for expanding lab usage.

Requirements

• Bachelor's degree in Mechanical or Biomedical Engineering preferred, or equivalent experience in the medical additive manufacturing industry.
• Certificate or degree in a 3D printing-related field strongly preferred.
• 1-3 years' experience with polymer 3D printers preferred.
• Experience with 3D scanners and scanning software is a plus.
• CAD experience required, including modifying existing CAD files.
• Experience in a QMS or FDA-regulated environment preferred.
• Familiarity with industry workflow and automation systems preferred.
• Knowledge of standards such as ISO 9000, ISO 13485, ISO 14971, and 21 CFR preferred.
• Proficiency in standard business software.
• Background in anatomy, biology, or radiology strongly preferred.
• Proven experience with DICOM segmentation of CT and MRI datasets required.
• Customer service experience preferred.
• Packaging and shipping operations experience a plus.

Nice To Haves

• Strong understanding of human anatomy and clinical/surgical procedures.
• Knowledge of image acquisition, translation, and validation for 3D printing.
• Engineering design skills including material selection, simulation, modeling, and customer requirement translation.
• Excellent verbal and written communication skills; able to understand technical documentation.
• Strong customer service skills; responsive and proactive with client communications.
• Self-starter who works well independently and manages a variety of tasks efficiently.
• Skilled in handling, cleaning, and polishing both delicate and robust 3D printed parts.
• Familiarity with post-processing tools and techniques: Vapor smoothing (IPA, acetone, etc.), Support removal and cleanup, Hand tools and sanding, Vibratory/ultrasonic cleaning.
• Adaptable to changing work environments and responsibilities.
• Highly motivated and effective under multiple concurrent assignments.
• Creative problem-solver for complex quality and process issues.
• Relationship builder with internal and external stakeholders.
• Highly organized and time-efficient.
• Comfortable in performance-driven environments.
• Strong analytical and presentation skills for technical and non-technical audiences.
• Must be able to multi-task, self-motivated, enthusiastic, and have a strong work ethic.

Responsibilities

• Segment DICOM datasets (CT/MRI) to produce patient-specific anatomical models, bolus, surgical guides, implants, etc.
• Prepare files for printing, including orientation and support generation.
• Collaborate with biomedical engineering and clinical applications teams to ensure timely and high-quality fulfillment of physician orders.
• Utilize and maintain 3D printers, 3D CAD software, additive manufacturing machines, and related tools.
• Perform daily production workflow tasks including manufacturing, finishing, quality checks, packaging, and shipping.
• Maximize print performance and quality through effective scheduling and software tools.
• Maintain optimal equipment performance through preventative maintenance, repairs, and calibration.
• Handle shipping and receiving of materials and finished products.
• Track inventory of consumables per company guidelines.
• Coordinate with OEM/external repair partners or Ricoh service teams.
• Maintain accurate records and documentation.
• Develop and maintain relationships with coworkers, vendors, and partners.
• Ensure projects are completed accurately and on schedule.
• Add new customer accounts and assist with onboarding to the Ricoh 3D case management portal.
• Complete quality reports and other required documentation.
• Ensure compliance with regulatory and production requirements, escalating concerns as needed.
• Monitor equipment and production usage using logs and administrative tools.
• Support site expansion through model utilization awareness and customer education.
• Investigate production or quality issues in collaboration with cross-functional teams.
• Identify and disposition nonconforming products in coordination with the Quality team.
• Perform inspections per workflow (incoming, in-process, final QC); maintain inspection records.
• Execute all quality assurance processes and uphold standards.
• Assist regulatory teams by preparing requested data and drafting internal responses.
• Support sales by engaging with hospital staff through tours, demos, and educational sessions.
• Perform additional duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees