Clinical Secretary - Gastroenterology

Thompson Health • Canandaigua, NY

84d • $17 - $22

About The Position

The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support. The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution. Responsible for verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement. He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs. The Clinical Secretary will input, classify and manage documentation in the office's electronic medical record system. The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office. Actively support physicians and nurses and be an enthusiastic participant in department meetings & actively identify ways to improve processes and service to patients. The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers. Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.

Requirements

• High School Diploma or GED required.
• Medical terminology required.
• Medical secretarial experience required.
• Medical background required.
• Strong EMR experience preferred.
• Computer knowledge and skills including Outlook and Microsoft Office required.
• Knowledge of multiple insurance policies and administrative requirements strongly preferred.

Nice To Haves

• Medical Administrative certification preferred.

Responsibilities

• Provide office administrative support in a multi-disciplinary team-based patient care process.
• Answer phones and schedule appointments efficiently.
• Manage referrals and prior authorizations accurately and timely.
• Verify patient eligibility and collect appropriate payments.
• Ensure compliance and maximize reimbursement.
• Input, classify, and manage documentation in the electronic medical record system.
• Assist in maintaining an efficient and organized office.
• Support physicians and nurses actively.
• Participate in department meetings and identify process improvements.
• Maintain confidentiality of sensitive information.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED