Clinical Scheduling Assistant

Legacy Community Health•Houston, TX

7d•Onsite

About The Position

Welcome to Legacy Community Health, where your passion for people and precision in scheduling will make a profound impact. As a Bilingual Clinical Scheduling Assistant, you're not just filling a position; you're joining a family dedicated to the well-being of our community. Your role is vital in connecting our providers with patients, ensuring a seamless healthcare experience. Embrace a dynamic role that balances consistency and flexibility in scheduling. Thrive in a supportive environment that values open communication and teamwork. Be part of a mission-driven team dedicated to enhancing community healthcare. Enjoy personal growth and development opportunities within a nurturing setting. At Legacy, we believe in making healthcare accessible and compassionate. By joining us, you will: Connect with a diverse team that values inclusivity and collaboration. Engage in mentorship and professional growth opportunities. Contribute to a legacy of care that makes a meaningful impact in our community.

Requirements

High School Diploma
Medical Assistant-Certified or EHRS medical documentation training
Must maintain BLS /CPR
Previous experience in a medical clinic setting.
Proficient in entering data in an EHRS
Excellent written and oral communication skills
Strong ability to work both independently and as a team to accomplish organizational goals.
Communicate in a clear, concise and diplomatic manner
Self-motivated and able to demonstrate problem solving
Willing to communicate frequently via phone with patient

Nice To Haves

Spanish-speaking preferred

Responsibilities

Collaborate with Front Desk staff, Lead Medical Assistants, and the Clinical team to ensure optimal provider schedules in real time.
Coordinate day-to-day scheduling and real-time patient scheduling according to established guidelines.
Investigate and address scheduling mistakes, escalating issues when necessary.
Manage scheduling issues, adjusting patient schedules as needed.
Utilize wait lists to schedule same-day or next-day appointments efficiently.
Work with the clinical team to expedite scheduling for patients needing urgent care.
Maintain a list of per diem and locum tenens providers for shift coverage.
Facilitate the scheduling of walk-in patients, including newborns.
Serve as a liaison for Contact Center staff in managing same-day visits.
Assist with reminder calls and manage portal messages for your assigned site.
Update patient registration information, ensuring accuracy and completeness.
Participate in trainings to enhance your skills and adapt to new procedures.
Perform other duties as assigned to support the clinic's mission.