Clinical Scheduler

Elara Caring•Independence, MO

About The Position

At Elara Caring, the Clinical Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. This role is crucial for advancing key workflows throughout the patient journey, managing direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care. Elara Caring's mission is to deliver the right care, at the right time, in the right place, serving over 65,000 patients nationwide. The Scheduler plays a significant role in helping the team reach its full potential and contributing to the company's goal of being an industry pioneer in unparalleled care.

Requirements

High school diploma or GED required
1 year of practical experience required
Demonstrates familiarity and understanding of national standards of care, state licensure, and federal conditions of participation
Ability to convey information and opinions, listening to others and checking for understanding, responding in appropriate message and tone
Ability to set timeframes, match resources to tasks, and plan ahead
Ability to make decisions with incomplete information, choosing from multiple options, knowing when to escalate
Quickly become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and intermediate knowledge of Microsoft Office
Ability to handle complaints, manage conflict and negotiate outcomes
Ability to seek patient feedback, advocate for patient, understanding of patient needs, and managing patient expectations
Ability to respond to and control unexpected situations by evaluating solutions and taking initiative to implement best solution
Ability to understand financial impact of scheduling decisions and staff productivity metrics

Nice To Haves

Associates degree is preferred
1 year of experience of patient scheduling in the home care agency setting is preferred
Bilingual in Spanish and English preferred

Responsibilities

Supports Administrators (or Designated Branch Directors) in scheduling patient visits
Manages direct care team member schedules to ensure adequate and timely patient care visits
Acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care