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VITRA Health•Braintree, MA

3d•Onsite

About The Position

VITRA Health is hiring, and we believe that our team is the key to our success. That is why we are looking for an Assessment and Admissions Scheduler to join our Braintree team. If you’re a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today! Vitra Health is a mission-driven healthcare services organization dedicated to strengthening families and communities by supporting caregivers and enabling individuals with disabilities or chronic medical needs to remain safely and comfortably in their homes. Through programs such as Adult Foster Care (AFC), Group Adult Foster Care (GAFC), and Adult Day Health, Vitra Health provides personalized care plans, financial support for caregivers, and culturally competent case management across Massachusetts. The Assessment and Admissions Scheduler will utilize scheduling software to create and maintain client and employees’ schedules. They will act as a resource to clients and employees by answering questions, resolving conflicts, making changes to services, and managing all other communications. If you are someone passionate about advocating for your clients and facilitating the success of clients remaining safely in their homes, we encourage you to apply today! This role is a full-time role at 40 hours per week in-office.

Requirements

Willingness to travel within the assigned region is required.
Valid driver’s license and reliable transportation required.
Fluency in both English and second language strongly preferred.
Minimum 1 year of scheduling, administrative assistant, medical receptionist, clerical data entry, or relevant experience required.
Microsoft Suite and Google Suite proficiency required.
Strong communication, documentation, and organizational skills are required.
Must be solution oriented and be able to multitask.
CPR Certification.

Nice To Haves

High volume scheduling experience preferred.
Experience in healthcare scheduling or home health scheduling preferred.
Experience utilizing scheduling software, Salesforce, preferred.
Previous experience in the direct care of elders or adults with disabilities preferred.
Case management, behavioral health, social services and/or community health worker experience preferred.

Responsibilities

Confirm the day and time of services for new clients, update client files/system appropriately.
Utilize our scheduling system to schedule team members based on certifications, skills, experience, location, and availability requirements of clients.
Answer and respond to live calls via the Caregiver Hotline.
Create and maintain client and employee schedules.
Partner with the team to resolve scheduling conflicts as they occur including employee call-outs, changes in client’s or employee’s availability, etc.
Partner with the Program Manager, Intake, HR, and Recruiting teams to identify gaps in the availability of current employees and client needs to create the hiring forecast
Identify opportunities for improving or streamlining processes.
Act as a subject matter expert and resource to other team members.
Provide high quality customer service to both clients and caregivers.
Communicate with necessary parties of any change in schedule, staff availability, or any other situation that may arise.
Must meet or exceed given KPI’s on a consistent basis.
Other duties as assigned.

Benefits

Health Insurance with a 75% employer contribution.
Dental and Vision Benefits.
Supplemental Benefits
Life, Accident, Critical Illness and Disability Insurance.
401K with a company match.
Accrued Paid-Time-Off.
ADP LifeMart Corporate Discounts
Competitive Pay Rates.
Wellness Benefits.
Tuition Reimbursement.
Supportive team structure and company culture with a focus on work/life balance.