Clinical Scheduler (Remote)

About the position

The Clinical Scheduler position is a direct report to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties. Pay starting at $17/hr (flexible dependent upon experience). Candidates must reside within driving distance to Brookfield, WI, as training will be on-site at the Brookfield office and will then transition to remote with occasional on-site meeting.

Responsibilities

• Coordinate and maintain daily, weekly, and monthly staff and client schedules for the delivery of autism services to our clients
• Inform families and/or Behavior Interventionists of schedule changes and update systems accordingly
• Find alternate coverage or alternate work for Behavior Interventionist and arrange for PTO coverage
• Schedule make-up time to maximize contract fulfillment
• Participate in staff efficiency and contract fulfillment initiatives
• General Office Support
• Receive and respond to staff and client phone and email inquiries relating to scheduling
• Answer scheduling questions from clients and staff and escalate to appropriate management staff as necessary
• Reconcile billing operational and payroll reports
• Attend regular meetings with the Clinical Services Scheduling Manager and participate in meetings with other departments as needed.

Requirements

• High School Diploma or equivalent; Bachelor's Degree preferred
• A minimum of three years customer service experience
• Prior scheduling experience required (preferably in a healthcare setting or at an autism services provider)
• Excellent customer service skills, self-motivated, self-starter, well organized and detail oriented approach to tasks
• Proven customer service skills and experience handling heavy call volume
• Proactive/proven ability to anticipate needs and respond appropriately and in a timely manner
• Strong problem-solving and critical thinking skills
• Excellent multi-tasking and prioritizing abilities
• Strong written and verbal communication skills
• Exceptional attention to detail
• Expected to be available to work overtime, if required.

Benefits

• 401(k)
• personal time off
• paid holidays
• tuition reimbursement