Clinical Scheduler Endoscopy Center; LPN/CMA required

University of Missouri • Columbia, MO

103d • $19 - $30

About The Position

MU Healthcare is looking for a dynamic and compassionate Clinical Scheduler to be the vital link between our patients and their healthcare journey. We seek individuals who thrive in a fast-paced environment, possess exceptional communication skills, and are dedicated to providing outstanding patient care. The ideal candidate will be proactive, detail-oriented, and passionate about making a positive impact on patients' experiences. Candidates must have two (2) years of scheduling, clerical, office, or healthcare-related work experience, and one of the following certifications or licensures: Clinical Medical Assistant (CCMA), Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Medical Assistant (NCMA), or Missouri Board of Nursing LPN or Nurse Licensure Compact multi-state LPN. If you are someone who enjoys building relationships and ensuring that every patient feels prepared and informed, we want you on our team! Join us in our mission to deliver exceptional healthcare and support our community with empathy and excellence. Your role will be crucial in shaping the patient's experience at MU Healthcare!

Requirements

• Two (2) years of scheduling, clerical, office, or healthcare related work experience.
• One of the following certifications or licensures: Clinical Medical Assistant (CCMA), Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Medical Assistant (NCMA), Nationally Registered Certified Medical Assistant (NRCMA), Medical Assistant Certification (MAC), Missouri Board of Nursing LPN or Nurse Licensure Compact multi-state LPN.

Nice To Haves

• Scheduling experience in a hospital or clinic environment is highly preferred.
• Clinic experience in CMA or LPN role.
• Additional license/certification requirements as determined by the hiring department.

Responsibilities

• Manages numerous and complex schedules and templates for service requested.
• Efficiently manages and coordinates the overall scheduling of medical procedures, ensuring optimal utilization of resources and minimal patient wait times.
• Utilizes financial and clinical information technology programs for scheduling, documentation, and managing patient information.
• Acts as a primary point of contact for patients, providing clear information regarding their scheduled procedures, answering questions, and addressing concerns.
• Proactively identifies and resolves scheduling conflicts, patient inquiries, and other issues that may arise, maintaining a high level of customer service.
• Collaborates effectively with physicians and nursing staff to ensure accurate and timely communication regarding patient needs, procedure preparations, and follow-up care.
• Utilizes clinical knowledge to document and relay clinical information to patients, including appropriately utilizing clinical protocols within the scope of practice.
• May complete unit/department-specific duties as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one.
• Generous paid leave and paid time off, including nine holidays.
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
• Tuition assistance for employees (75%) and immediate family members (50%).
• Discounts on cell phone plans, rental cars, gyms, hotels and more.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services