Clinical Sales Specialist (Vascular) Charlotte or Raleigh

Merit Medical Systems, Inc.

1d•Onsite

About The Position

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. This role provides clinical training to various groups such as Sales Representatives, Tech Teams, Merit employees, Cath lab and Radiology staff, and physicians on all Merit products. The Clinical Sales Specialist will answer clinical questions, work with Sales Representatives in the field or customers for evaluations and consultations, and follow up on product evaluations and complaints. They will establish relationships with lab staff, physicians, Sales Representatives, and customers, and may document clinical details of customer complaints. The specialist may also attend meetings to determine regulatory notifications, act as a liaison between labs/customers and Sales Representatives, and conduct assessment testing to develop training curriculums. They will conduct ongoing staff training, provide clinical feedback, and support clinicians in the field, including troubleshooting product issues. The role may involve assisting with new product rollouts, providing information on new technologies, and developing product training and procedural materials. They may also develop programs for labs to obtain CEU credits and work with the T.I.A. Department to improve existing products and develop new ones. Presentations at regional and national meetings may also be required.

Requirements

Education and/or business experience equivalent to a related Bachelor's Degree.
A minimum of five years of hands-on medical experience.
Excellent communication skills and the ability to analyze feedback in a training environment to develop strategies to improve knowledge, skills, and abilities.
A thorough understanding of training and development techniques.
Good analytical skills and the ability to understand complex issues.
Excellent organizational skills and the ability to coordinate large programs.
Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.

Nice To Haves

Education and clinical experience equivalent to a Registered Nurse or Certified Cardiovascular or Radiology Technician preferred.
Medical product sales and sales training experience preferred.

Responsibilities

Provides clinical training to various groups such as Sales Representatives, Tech Teams, Merit employees, Cath lab and Radiology staff, and physicians on all Merit products.
Answers clinical questions from doctors, technicians, sales representatives, etc.
Works with Sales Representatives in the field or customers to do evaluations and consultations or obtain complaint information.
Follows up on previous product evaluations and conversions or complaints that require additional information.
Establish relationships and builds confidence among lab staff, physicians, Sales Representatives, and customers.
May ensure clinical details involving customer complaints are documented.
May attend meetings to help determine which events/incidents require notification to regulatory authorities.
Liaison between the lab/customers and Sales Representatives.
May conduct assessment testing to ascertain the skill level and ability of those individuals being trained, and develop training curriculums and programs to improve knowledge, skill, and ability.
Conducts ongoing staff training and provide clinical feedback to resolve customer related issues.
Works in the field to support and train clinicians on the use of Merit products and to troubleshoot product related issues in the field.
May assist with the roll out of new products, including educating the Sales Representatives on the features and benefits.
Provides information on new technologies, procedures and changes in the medical device industry.
May develop product training and procedural materials.
May develop programs for labs to obtain CEU credits, in conjunction with an independent outside accredit firm.
Works with the T.I.A. Department to improve existing products and the development of new products.
May make presentations at Regional and National meetings regarding new products, procedures, and customer complaint requirements.
Performs other related duties and tasks as required.