Clinical Risk Manager I

Cleveland Clinic

19h•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Directs the organization's clinical risk management program on a day-to-day basis and implements clinical risk management initiatives to ensure operational alignment with assigned Hospital/Institute and organizational objectives. Develops in leading investigations and learns to manage significant adverse events that result in harm. Manages and analyzes risk management data, collaborates with seasoned persons in the development and implementation of risk management educational programs for assigned areas. Acts as a member of the local leadership team and supports unique challenges within the assigned facility. Models Cleveland Clinic Core Values and behavioral standards. Coordinates with nursing, care management, medical staff, and others as appropriate to ensure compliance with all standards and favorable performance clinical risk management metrics.

Requirements

Registered Nurse (BSN) or bachelor's degree in a health sciences discipline is required.
English
Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
Minimum five (5) years clinical experience required.
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Follow standard precautions using personal protective equipment as required.

Nice To Haves

Registered Nursing (RN) licensure preferred.
Minimum one (1) year risk management, quality management or legal nurse consulting experience preferred.

Responsibilities

Safety Event Reporting System (SERS) Event Management: Identifies, codes, and manages event reports for assigned Institutes or Hospitals.
Collaborates with leadership and support teams to develop and achieve clinical risk management goals and accomplish duties assigned to the role.
Incorporates enterprise priorities and regulatory requirements and benchmarks.
Conducts and facilitates Root Cause Analysis (RCA); identifies root cause and causal factors of events leading to sustainable improvement.
Applies management processes for disclosure of unanticipated outcomes and medical errors.
Frequently presents risk and safety data and efficiently leads meetings.
Performs all duties under supervision of the department leader or experienced CRMs.
Identifies cases that may be potential claims and provides an early notification to other departments (Law, ERI) once identified.
Presents cases to Medical Legal, Huddle I and Huddle II in a timely manner.
Participates in Institute/Hospital Committees representing Clinical Risk Management.
Drives continuous improvement activity around clinical risk management priorities and coordinates improvement projects.
Acts as the local expert in clinical risk management for the Hospital/Institute.
Facilitates risk and safety event data analysis and decision making.
Supports enterprise improvement projects, as necessary.
On-call responsibilities to provide 24/7 CRM consultation coverage per established CRM department process.
Other duties as assigned.