Clinical Responder

NFH • Cincinnati, OH

5d • Onsite

About The Position

At Network for Hope (NFH), we are dedicated to saving and enhancing lives through organ, tissue, and eye donation. As a Clinical Responder, you will play a critical role in ensuring that all eligible organ referrals receive timely evaluation and follow-up. You will conduct onsite assessments of potential donors, collaborate with healthcare teams, and facilitate communication to support the donation process. This position requires clinical expertise, strong decision-making skills, and the ability to work in high-pressure situations while maintaining professionalism and compassion.

Requirements

• Some post-secondary education is required.
• An associate degree in allied or health science or equivalent experience preferred.
• Two years of experience in a medical/critical care field or OPO required.
• Competence in electronic medical records (EMR) and an understanding of medical charting and terminology is required.
• The ability to communicate effectively and professionally, as well as provide exemplary customer service is required.

Nice To Haves

• Experience as Medical Technologist, Nursing Assistant, Unit Secretary or similar, EMT, Paramedic, or RRT preferred.

Responsibilities

• Respond promptly to donation service area hospitals for viable organ referrals, ensuring a strong NFH presence.
• Conduct chart reviews and assess medical suitability for donation in collaboration with clinical personnel.
• Work closely with healthcare teams to manage referrals from initial identification through declaration of death or DCD evaluation.
• Keep hospital staff informed on referral progression and maintain accurate documentation throughout the process.
• Stay current on authorization training and provide guidance as needed.
• Address process concerns and assist in resolving customer service issues related to donation.
• Consult with organ administrators on call (AOC) and Family Support Liaison (FSL) staff as needed.
• Uphold integrity, professionalism, and confidentiality in all interactions.
• Provide emotional support and expertise in the donation process for donor families, utilizing additional resources as needed.
• Foster strong relationships with hospital staff and stakeholders, delivering exceptional customer service.
• Actively promote organ and tissue donation while reinforcing a positive image of NFH.

Benefits

• Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm.
• We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree