Clinical Resource Manager

Essity•Charlotte, CA

7d•$80,000 - $95,000•Remote

About The Position

Essity is looking for an experienced Clinical Resource Manager – Advanced Wound Care. The Clinical Resource Manager is responsible for developing and delivering educational programs to clinical staff to ensure successful implementation and usage of our products. You will collaborate with cross-functional teams to identify customer needs of medium-sized regional customers and develop training programs that align with their clinical objectives. Your responsibilities will also include identifying opportunities to up-and cross-sell our products as part of the training process through educational activities and developing account plans to drive growth. The ideal candidate will have excellent communication and presentation skills, possess a wound care certification, and the ability to drive business growth through successful education and account management. In this role you will work closely with the Regional Sales Manager of the West Coast to provide clinical support to the Field Sales Team. This will be a remote position responsible for covering the West Coast regions. The ideal candidate should live in the aligned Essity Regional structure and ability to travel often. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

Requirements

Minimum of 5 years' experience in wound management
Registered Nurse or comparable work experience
Bachelor’s degree or comparable work experience
Advanced Wound Management Certification
75% travel expected
Overnight travel required
Excellent communication
Excellent organizational skills
Teaching experience
Basic computer skills

Responsibilities

Provide education and consultation in support of customer needs and sales goals
Manage key activities related to wound care product conversions in select facilities (e.g., clinical evaluation, education, and cost comparison).
Identify, design and implement appropriate consulting strategies as dictated by the needs of the marketplace and corporation to maximize efficiencies within key accounts.
Assess customer needs and develop tools and strategies to resolve issues.
Assist in the development and delivery of Clinical Education programs and product-related education to support key customers.
Serve as a key clinical and educational contact for customers using Advanced Wound Care products and implementing product conversions.
Follow-up with key accounts and customers to assess unmet education and clinical needs as it relates to successful product implementation.
Collaborate with critical functional areas within Advanced Wound Care
Provide clinical and professional expertise to internal and external customers.
Interacts with senior personnel on significant technical matters, policies and plans that require coordination between organizations.
Provide customer feedback to corporate teams to improve new and existing products.
Collaborate with Marketing Managers by providing clinical perspective and expertise to assist in development and growth of assigned business areas.
Serve as an education and clinical resource for advanced wound products for the Field Sales team.
Develop and enhance clinical and market expertise
Maintain active involvement in key professional organizations.
Support professional organizations by actively presenting at regional and national meetings.
Collaborate with customer/KOLs present and publish clinical experiences with AWC products
Continue education through conferences and courses to improve clinical knowledge and enhance understanding of current healthcare environment.
Actively seek out and work with customers to identify materials which would support product sales and enhance competitive market intelligence.