Clinical Resource Coordinator- Orthopedics, St. Lawrence Medical Campus

Rochester Regional Health • Greenfield, MA

9d • $66,000 - $84,200 • Onsite

About The Position

The Clinical Resource Coordinator is a registered nurse who is accountable for the effective clinical management and delivery of care with patients and families in the Physician Practice Management practices. The Clinical Resource Coordinator assists with planning, directing, and evaluation of the specialty practice care programs that are provided to patients and their families. Acts as a Team Lead and resource for all clinical staff within the outpatient practice setting.

Requirements

• Licensed in good standing as a Registered Nurse under the State of New York
• Current AHA BLS Certification required.
• 3-5 years’ experience in clinical settings.

Nice To Haves

• Current AHA ACLS preferred
• Chronic Disease Self-Management Certification preferred.
• Willingness to obtain ongoing and up to date population specific education
• Care coordination and/or case management experience is desirable.

Responsibilities

• Clinical Practice & Program Leadership (45%): Integrate professional nursing principles into daily practice and lead coordination of outpatient programs within the specialty care setting. Develop, implement, and evaluate patient care plans in collaboration with providers, ensuring timely interventions, rescheduling, and continuity of care. Serve as a liaison between patients, families, physicians, and multidisciplinary teams, providing education, guidance, and emotional support throughout all phases of care. Oversee and support clinical staff within the medical practice, ensuring safe, efficient, and compassionate patient care delivery.
• Care Delivery (35%): Deliver safe, effective, and evidence-based nursing care, including triaging calls, administering medications and injections, assisting with procedures, and managing prescriptions. Facilitate coordination of care, follow-up services, and patient education to promote treatment adherence and positive clinical outcomes. Lead team huddles, support provider workflows, and collaborate with community resources to meet the needs of high-risk or complex patients.
• Quality & Regulatory Compliance (10%): Participate in performance improvement initiatives and ensure compliance with DNV, CMS, and NYS Department of Health standards and regulations. Promote a culture of safety and act as a clinical resource for quality and regulatory education within the practice.
• People & Professional Development (10%): Serve as a mentor, educator, and role model for clinical and hospital staff, fostering professional growth and effective communication. Provide patient and staff education that supports self-management, shared decision-making, and continuity of care.
• Patient Advocacy & Coordination Act as a central point of contact and advocate for patients, families, and caregivers, ensuring clear communication and access to appropriate care and resources. Support transitions in care, facilitate referrals, and promote preventative care to reduce emergency visits and hospital readmissions.
• Community & Resource Integration Coordinate with regional and community health services for extended patient needs and ensure documentation of individualized care plans. Promote culturally and linguistically appropriate education to enhance patient understanding and engagement.
• Leadership & Collaboration Demonstrate leadership and professional behavior in all interactions, contributing to team conferences, divisional meetings, and in-service education. Collaborate with practice management to identify opportunities for process improvement and operational excellence.
• Additional Duties Perform other related responsibilities as required to meet organizational and patient care needs, maintaining flexibility and accountability within the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed